Hi mbonet1976 and Brad, mbonet1976 wrote: I'm wondering would this work for an office with multiple operators?  Would they be able to see each others calls as they come in from the queue?  For example, if one operator puts a call on hold or park, ca...

Hi Saad,The only other culprit I can think of is the TSP client.Could you please double-check the TSP client on your UAC Standard PC and make sure the correct CUCM IP address and application user credentials are used:For Application User credentials:...

Saad - Did you associate your operator phones to the Application User?Jeff

Hi,The upcoming CUBAC 8.6.1 release (FCS currently slated for June 2011) will add Wait Time as a queue overflow type, which could be used to achieve what you're looking to do.Today, each CUBAC queue can be configured with an overflow destination (any...

Yes - all Cisco Unified Attendant Consoles (Enterprise, Business and Department) are compatible with CUCM Business Edition. In fact, CUBAC was designed specifically as a companion for CUCM BE -- that's where the 500 directory entry limit in CUBAC cam...