Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi AllI need a little assistance in scripting. I am creating a script in UCCX 10.6 which will pass some agent information from one main script to another one for pos call survey. What i want to do is to use the Get User info step in UCCX to get the a...
I am looking to do a script that takes the callerid of the inbound caller and check it against a database before to route the calls to any CSQ. My problem is the callerid is presented in a regular format, area code + phone number, and the dabatase is...
Hi,The customer has an IPCC Express Solution 4.0(3) and decided to buy another server as monitoring and recording. After the Second Server has been installed the following message appears on the first server:" The CRS language package version install...
My problem is similar to the following link: http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/products_tech_note09186a0080262545.shtmlBut in my case the agent goes into reserved state as soon as the call is connected. I've just tried t...
I am using the get digit step and after the caller enters the a valid number, he receive the message "Sorry but we didn't receive your option please try again". Anybody knows what can be wrong with the script. Follow the script attached.Thanks,Luis.
Hi Deepak,
Attaching also two scripts that I am working for a Post Call Survey solution. The "MainScript" is used to receive the calls in a firts moment and the "GenericSurvey" is for the call survey. I am currently facing an issue to send some info(...
Hi Jason,
Is your script adapted to report the agent performance with 1-5 ratings ? I am trying to do it but I am not an expert in scripting. Could you share it with me ?
Regards,
Luís.
Hi Mohammed,
I am trying to do something similiar. What I want is to get agente info(UserID, Extension) and pass to another survey script for reporting analysis. I am using the Get User Info step while scripting but it is not working fine, I get a er...
