Hi, We are planning to integrate UCCX with a 3rd party web based ticketing tool in which we are planning to have 2 options like press 1 for New ticket and press 2 if you have existing ticket and if existing ticket please provide ticket number so i ne...

Hi,   We are facing issue with UCCX Sub as its status and all its services shows unknown in every 20-25 days. Also it is impacting cuic real time reports as all reports shows 0 and if refreshed it shows values but within few secs again it shows 0 and...

Hi All,   We are facing issue in Finesse popup as we getting only caller number in popup on the right side below of the agent screen and no other details. Can anyone suggest on this. Screen shot attached. UCCX Version :11.6   Regards.. Sudhir kumar  

Hi,   We are using Cisco Compliance recording for call recording. Can anybody suggest that how i can take backup of Cisco WFO Server hosting compliance recording.   Regards.. Sudhir kumar

Hi,   Can anybody help to understand CUIC Contact Service Queue Service Level Priority Summary Report as it shows different priorities like Priority 1, Priority 2, Priority 3, Priority 4 so on.what does it mean and also where we can set these priorit...