Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
t.micahdavis
Level 1
Level 1
Member since ‎10-31-2013
‎03-03-2023
Recent Badges
Awards

User Statistics

  • 14 Posts
  • 0 Solutions
  • 10 Helpful votes Given
  • 0 Helpful votes Received
Recent Badges
See all
5 Replies

User Activity

CUIC Scheduled Reports run intermittently

07-05-2018
I am using CUIC Version:11.0(1) build 1 (11_0_1_11001_43)  Some scheduled reports are set to run every two hours during business hours. If the report fails the recipients receive this meesage in e-mail:   SCHEDULED REPORT EXECUTION FAILED:DATA-PROCES...

Custom report help

04-19-2018
Hello everyone!I wanted to see about making a custom report that would accurately tally the ASA and Abandoned Rate for multiple CSQ's under one team. I know some reports give reports on a particular team but they do not provide these numbers in them....

Not Ready time increasing while Agent is in Ready state

12-12-2016
It was reported recently by an agent that their Not Ready Time was increasing while they were in a Ready state. I actually witnessed this happening and looked through the log files but didn't see anything unusual. I have spot checked a few others but...

Cisco Finesse Live monitoring

05-13-2016
Is there any way to monitor live calls through PC audio instead of using the phone only? I've poked around but I do not see anything obvious. Thanks

Using two CSQ's for one script

03-18-2016
I was asked to make a change to a call center script that is a few months old. For reporting purposes they want to add an option for the caller too choose what they are calling one for members and two for providers. The sames reps will take both call...
Community Statistics
Member Since ‎10-31-2013 08:50 AM
Date Last Visited ‎03-03-2023 12:43 AM
Posts 14
Helpful Votes Given To
See all >