Hi Team,
Could you please share some clarity on UCCX Outbound IVR Port Licensing (CCX-11-OBIVRLIC).
1) We are running with UCCX Premium license and we are new to outbound campaign option. Our requirement is to Agent based Outbound Dialing, in this ...
Hi Team,
We are new to calabrio AQM, We have a new requirement for AQM Installation, and gone through the cisco installation Guide and its explained in detail.
We checked the cisco site for installation file and don't get the actual installation ...
Thanks Piyush,
Looking forward for the 2nd clarification,
2) In the Campaign "Import contact" section we can see 5 default fields(First name, Last Name, Account Number, Phone1, Phone2). Can we add any additional fields that can show as a call variabl...
