Hi All,I need to monitor agent activity i.e ready, not ready, logged in, on call etc. How do i go about programming such an application. Is this information available using TAPI/JTAPI?
Hi,Has anybody done any integration work with Cisco IPCC express and Siebel CRM. Any ideas how i should go about with the integration process. I understand that IPCC Enterprise fully supports the integration process with Siebel.
Hi,Has anybody done any integration work with Cisco IPCC express and Siebel CRM. Any ideas how i should go about with the integration process. I understand that IPCC Enterprise fully supports the integration process with Siebel.
Hi guys,Is there any way i can hard reset my 7960. I tried to register it to a live ip (was playing around) and after that it has been giving me this message "Requesting configuration" and doesnt go beyond that. I've pressed the settings button but i...
I am using CCM 4.0 and i was having problems conferencing two calls. My setup is as such that i am using G.711 for local extension and G.723 for external extensions. For this i have created two regions for local and external gateway. What happens is ...
Had to use hardware resources for transcoding in order to get conferencing to work. Conferencing itself is supported by CCM but only for G.711. Transcoding resources were able to change the G.723 and G.729 streams to G.711 in order to get this featur...
Maybe if i wrote down the configurations you could figure out what i am missing out.Region setting for R_Conference:Default --> G.711 International --> G.711 R_Conference(within this region) --> G.711Region setting for International:Default --> G.711...
Hi i tried out this solution and it works on the local wan. I've tried to use the same technique over the internet and cant seem to be able to get it to work. We are currently using Sonar switches on the other end and using cisco 3660 and quintum on ...
