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- About tania.sanchez
06-12-2019
tania.sanchez
Member since
06-07-2018
Beginner
Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
06-04-2019
05:25 AM
06-04-2019
05:25 AM
When I click to associate a user to my company the page goes back to the same page. The browser development pane gives me this error: Access to XMLHttpRequest at 'https://cdceb.cloudapps.cisco.com/csam/login.do?action=home' (redirected from 'https://cdceb.cloudapps.cisco.com/csam/ajaxServlet.do?action=getPartyRoles') from origin 'null' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
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Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-18-2019
10:28 AM
02-18-2019
10:28 AM
Hi, How exactly can I do that? I know the devices have a hostname. They all do. They all show their hostnames in Solarwinds and they have hostnames when I log into them. They have SNMP correctly configure and are therefore monitored in Solarwinds. Solarwinds has all our devices once only and I doubt there are that many duplicates. So please let me know how exactly I can review this file you are talking about and what I need to look for in the file. Thanks!
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Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-07-2019
04:48 AM
02-07-2019
04:48 AM
Hi,
I did an upload of data from Solarwinds and although Solarwinds has all correct hostnames, many of the hostnames in the portal are showing as something not recognisable like 198:SW167727
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Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
01-30-2019
01:53 AM
01-30-2019
01:53 AM
Hi,
Ok I just realised that even though my user profile in Cisco.com has a company name COATS with a UK address, the smart services portal has my company as COATS PLC.
I managed to find the correct company on the Solarwinds connector and now it is uploading the data.
Let me please feedback that the process of picking a company from hundreds of them and match them to a company that you may think you have been assigned by Cisco is not ideal.
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Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
01-30-2019
01:28 AM
01-30-2019
01:28 AM
Hi,
I am able to log in to the portal; however, I cannot upload data using the Solarwinds connector. It tells me user id is not valid. See snapshot.
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Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
01-29-2019
10:34 PM
01-29-2019
10:34 PM
It is working now, thanks.
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Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
01-29-2019
09:17 AM
01-29-2019
09:17 AM
Hi,
I received an email telling me I am now an administrator for smart services. I can see it appears in my profile. When I click on the email link that asks me to access the system (https://tools.cisco.com/smartservices) I get into the system and a few seconds later I get a screen telling me that I have no access.
I sent an email to service_access_management_support@cisco.com who then told me to post here to get a solution. They checked my cisco ID indeed has access and more than 24 hours have passed. In fact a few days have passed...
Please help!!
Get Access to Smart Services Connection Now
You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access.
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Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
06-04-2019 05:25 AM
06-04-2019 05:25 AM
When I click to associate a user to my company the page goes back to the
same page. The browser deve...
Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
02-18-2019 10:28 AM
02-18-2019 10:28 AM
Hi,How exactly can I do that? I know the devices have a hostname. They
all do. They all show their h...
Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
02-07-2019 04:48 AM
02-07-2019 04:48 AM
Hi, I did an upload of data from Solarwinds and although Solarwinds has
all correct hostnames, many ...
Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
01-30-2019 01:53 AM
01-30-2019 01:53 AM
Hi, Ok I just realised that even though my user profile in Cisco.com has
a company name COATS with a...
Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
01-30-2019 01:28 AM
01-30-2019 01:28 AM
Hi, I am able to log in to the portal; however, I cannot upload data
using the Solarwinds connector....
Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
01-29-2019 10:34 PM
01-29-2019 10:34 PM
It is working now, thanks.
Created by
tania.sanchez
in Smart Net Total Care Portal and Collector Discussions
01-29-2019 09:17 AM
01-29-2019 09:17 AM
Hi, I received an email telling me I am now an administrator for smart
services. I can see it appear...
Public Statistics
| Date Registered | 06-07-2018 08:47 AM |
| Date Last Visited | 06-12-2019 07:10 AM |
| Total Messages Posted | 7 |
