Hi,
I did an upload of data from Solarwinds and although Solarwinds has all correct hostnames, many of the hostnames in the portal are showing as something not recognisable like 198:SW167727
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Hi,
Ok I just realised that even though my user profile in Cisco.com has a company name COATS with a UK address, the smart services portal has my company as COATS PLC.
I managed to find the correct company on the Solarwinds connector and now it is uploading the data.
Let me please feedback that the process of picking a company from hundreds of them and match them to a company that you may think you have been assigned by Cisco is not ideal.
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Hi,
I am able to log in to the portal; however, I cannot upload data using the Solarwinds connector. It tells me user id is not valid. See snapshot.
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Hi,
I received an email telling me I am now an administrator for smart services. I can see it appears in my profile. When I click on the email link that asks me to access the system (https://tools.cisco.com/smartservices) I get into the system and a few seconds later I get a screen telling me that I have no access.
I sent an email to service_access_management_support@cisco.com who then told me to post here to get a solution. They checked my cisco ID indeed has access and more than 24 hours have passed. In fact a few days have passed...
Please help!!
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