Using CCM 4.1(3), is there a way to make the user profile password minimum less than the 5-digits? Looking to use just 4. Have searched all service and enterprise parameters without luck.
I am interested in seeing the total number of outgoing calls made by each agent. My agents use their ICD extension to make these calls. However, it is not obvious what field this is detail is collected in. Any advise would be helpful.
An abandoned call is defined as one where the caller hangs up for whatever reason during the processing of the call (i.e., before the agent answers). Traditionally in many TDM systems, a timer is implemented (or built-in) to allow for a reasonable a...
Browse here to find the IPCC Express Features and Specs document: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a008019ade0.htmlThis will compare all three "flavors" of the product; Standard, Enhanced and Premium.
You are not configuring physical buttons. You are configuring abbreviated dialing codes. Just like Fast Dials, there are 99 of them. They are configured via either the CCM admin page or the ccmuser web gui.Once setup, the user keys in the code des...
Fast Dials are indeed an IP Phone Service. This service must be configured on CallManager. Go to: "Feature > Cisco IP Phone Services > Add a New IP Phone Service". Then, go to: "Help > For this page" to get further definitions of the fields that a...
Answer to question 1: Correct. You do not have any one-touch speed dial buttons. Answer to question 2: You can have speed dials. There are two options here; fast dials or speed dials. Fast dials are associated with an IP Phone Service, this ser...
