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We are getting the below error while fetching reports in CUIC(Attached the Error details)
CUIC Version: 8.5.4
Please let me know if any solution to fix this issue
Hi All,We are getting the below error Intermittently for couple of agents on the finesse agent desktop screen.http status 404 -/desktop/container/j_security_check FinesseAttached the screenshot.Please let me know your thoughts on this issue.
We are migrating CTIOS to Finesse.In Current CTIOS desktop ANI number getting displayed in direct Preview calls during reserve mode. However ,On Finesse 11.0 ANI is not being displayed for direct Preview calls during reserve mode without this informa...
We have a requirement to restrict manual outbound call during non-business hoursNeed to verify the time of call falls within 8 AM to 9 PM taking the time zone into account base don Are code of phone number.Is there any way we can achieve this throug...
We are having windows desktop based CRM application which was developed in .net .Can we subscribe the events/notifications sent by Finesse Server to Think Client CRM by using XMPP?
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Any Solution for this issue .We are using Finesse 11 and need to display Phone number so that agent can decide to accept or reject based on the phone number.
We are already using web service to block calls when agent dial manually from custom CTIOS desktop application during non business hoursWe want to achieve same functionality with Finesse dial pad.Can we do any customization with Finesse call control ...
