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06-13-2018
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Created by
resantero
in Other Wireless - Mobility Subjects
in Other Wireless - Mobility Subjects
10-09-2019
02:49 AM
10-09-2019
02:49 AM
Thanks for the support, the TAC was able to determine that the Radio equip on the device is for another Regulatory Domain (-F).
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Created by
resantero
in Other Wireless - Mobility Subjects
in Other Wireless - Mobility Subjects
10-04-2019
01:03 AM
10-04-2019
01:03 AM
They don't have a NTP serve, the Time & Date, & Timezone was configured manually. Other access point are able to join the controller without any problem. It is likely a hardware problem? As I see on the logs of the Access Point it failed to Start Radio0 after the: [*10/02/2019 17:50:32.1604] CAPWAP State: Configure [*10/02/2019 17:50:32.1656] NO-ENC-PROVIDER for DOT11R_WLC_MAC_IP_PAYLOAD [*10/02/2019 17:50:43.7058] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Configure(8). [*10/02/2019 17:51:03.3751] Re-Tx Count=11, Max Re-Tx Value=5, NumofPendingMsgs=1
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Created by
resantero
in Other Wireless - Mobility Subjects
in Other Wireless - Mobility Subjects
10-03-2019
08:50 PM
10-03-2019
08:50 PM
Hi Leo, please see below capture. Thanks show sysinfo Manufacturer's Name.............................. Cisco Systems Inc. Product Name..................................... Cisco Controller Product Version.................................. 8.3.143.0 RTOS Version..................................... 8.3.143.0 Bootloader Version............................... 8.3.15.177 Emergency Image Version.......................... 8.3.143.0 OUI File Update Time............................. Sun Sep 07 10:44:07 IST 2014 Build Type....................................... DATA + WPS System Name...................................... MNLWCO01 System Location.................................. MNL_19thfloor System Contact................................... DTS_CIM_NET System ObjectID.................................. 1.3.6.1.4.1.9.1.2170 Redundancy Mode.................................. Disabled IP Address....................................... 172.29.94.69 IPv6 Address..................................... :: System Up Time................................... 2 days 2 hrs 43 mins 19 secs System Timezone Location......................... System Stats Realtime Interval................... 5 --More-- or (q)uit System Stats Normal Interval..................... 180 Configured Country............................... PH - Philippines Operating Environment............................ Commercial (10 to 35 C) Internal Temp Alarm Limits....................... 10 to 38 C Internal Temperature............................. +16 C Fan Status....................................... OK State of 802.11b Network......................... Enabled State of 802.11a Network......................... Enabled Number of WLANs.................................. 5 Number of Active Clients......................... 4 OUI Classification Failure Count................. 0 Burned-in MAC Address............................ D4:78:9B:C1:62:27 Power Supply 1................................... Present, OK Power Supply 2................................... Present, OK Maximum number of APs supported.................. 1500 System Nas-Id.................................... WLC MIC Certificate Types........................ SHA1/SHA2 Licensing Type................................... Smart-licensing (Cisco Controller) >show time Time............................................. Fri Oct 4 11:43:24 2019 Timezone delta................................... 0:0 Timezone location................................ NTP Servers NTP Polling Interval......................... 600 Index NTP Key Index NTP Server Status NTP Msg Auth Status ------- ---------------------------------------------------------------------------------------------- AP10B3.D5B6.086C#sh version Restricted Rights Legend Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) of the Commercial Computer Software - Restricted Rights clause at FAR sec. 52.227-19 and subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS sec. 252.227-7013. Cisco Systems, Inc. 170 West Tasman Drive San Jose, California 95134-1706 This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html If you require further assistance please contact us by sending email to export@cisco.com. This product contains some software licensed under the "GNU General Public License, version 2" provided with ABSOLUTELY NO WARRANTY under the terms of "GNU General Public License, version 2", available here: http://www.gnu.org/licenses/old-licenses/gpl-2.0.html This product contains some software licensed under the "GNU Library General Public License, version 2" provided with ABSOLUTELY NO WARRANTY under the terms of "GNU Library General Public License, version 2", available here: http://www.gnu.org/licenses/old-licenses/lgpl-2.0.html This product contains some software licensed under the "GNU Lesser General Public License, version 2.1" provided with ABSOLUTELY NO WARRANTY under the terms of "GNU Lesser General Public License, version 2.1", available here: http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html etah_CCO/label/barbados]3), [wnbu-bld-lnx8:/san/BUILD/workspace/83MR4_Repost_Che--More-- Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2015 by Cisco Systems, Inc. Compiled Mon Jun 4 23:25:52 PDT 2018 ROM: Bootstrap program is U-Boot boot loader BOOTLDR: U-Boot boot loader Version 2013.01-gf899470 (Aug 16 2018 - 15:50:45) AP10B3.D5B6.086C uptime is 0 days, 0 hours, 8 minutes Last reload time : Wed Oct 2 00:53:37 UTC 2019 Last reload reason : unknown cisco AIR-AP3802I-A-K9 ARMv7 Processor rev 1 (v7l) with 1030640/715720K bytes of memory. Processor board ID FGL2336L2YQ AP Running Image : 8.3.143.0 Primary Boot Image : 8.3.143.0 Backup Boot Image : 8.5.140.0 1 Multigigabit Ethernet interfaces 1 Gigabit Ethernet interfaces 2 802.11 Radios Radio Driver version : 9.0.5.5-W8964 Radio FW version : 9.1.8.1 NSS FW version : Base ethernet MAC Address : 10:B3:D5:B6:08:6C Part Number : 0-000000-00 PCA Assembly Number : 800-105809-01 PCA Revision Number : B0 PCB Serial Number : FOC23332RLE Top Assembly Part Number : 800-105809-01 Top Assembly Serial Number : FGL2336L2YQ Top Revision Number : C0 Product/Model Number : AIR-AP3802I-A-K9 AP10B3.D5B6.086C#sh ip interface brief Interface IP-Address Method Status Protocol Speed wired0 172.29.94.19 DHCP up up 1000 wired1 unassigned unset down down n/a wifi0 unassigned unset administatively down down n/a wifi1 unassigned unset administatively down down n/a srcr6 unassigned unset up up n/a AP10B3.D5B6.086C#show capwap client rcb AdminState : ADMIN_ENABLED OperationState : DISCOVERY Name : AP10B3.D5B6.086C SwVer : 8.3.143.0 HwVer : 1.0.0.0 MwarApMgrIp : 172.29.94.69 MwarName : MNLWCO01 MwarHwVer : 0.0.0.0 Location : default location ApMode : Local ApSubMode : Not Configured CAPWAP Path MTU : 1485 CAPWAP UDP-Lite : Enabled IP Prefer-mode : IPv4 AP Link DTLS Encryption : OFF AP Tcp MSS Adjust : Disabled LinkAuditing : disabled
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Created by
resantero
in Other Wireless - Mobility Subjects
in Other Wireless - Mobility Subjects
10-02-2019
06:59 PM
10-02-2019
06:59 PM
Hi I have a AIR-AP3802I-A-K9 that's unable to join the WLC. The WLC Time and Country (PH) is properly set. The other 8 of 9 AIR-AP3802I-A-K9 are able to join the controller Below is the captured logs from AIR-AP3802I-A-K9 that is having issue joining the controller. [*10/02/2019 00:54:38.3994] Stopped Radio 1 [*10/02/2019 00:54:38.4111] DOT11_DRV[1]: set_channel Channel set to 149 [*10/02/2019 00:54:38.9398] Stopped Radio 0 [*10/02/2019 00:54:38.9514] DOT11_DRV[0]: set_channel Channel set to 6 [*10/02/2019 00:54:39.5366] DOT11_DRV[0]: set_channel Channel set to 1 [*10/02/2019 00:54:39.8144] DOT11_DRV[0]: set_channel Channel set to 1 [*10/02/2019 00:54:39.8235] DOT11_DRV[0]: set_channel Channel set to 1 [*10/02/2019 00:54:40.2424] DOT11_DRV[0]: set_channel Channel set to 1 [*10/02/2019 00:54:40.5676] DOT11_DRV[0]: set_channel Channel set to 1 [*10/02/2019 00:54:40.8539] DOT11_DRV[1]: set_channel Channel set to 149 [*10/02/2019 00:54:41.1349] DOT11_DRV[1]: set_channel Channel set to 149 [*10/02/2019 00:54:41.4197] DOT11_DRV[1]: set_channel Channel set to 149 [*10/02/2019 00:54:41.4287] DOT11_DRV[1]: set_channel Channel set to 149 [*10/02/2019 00:54:41.8219] DOT11_DRV[1]: set_channel Channel set to 149 [*10/02/2019 00:54:42.1216] DOT11_DRV[1]: set_channel Channel set to 149 [*10/02/2019 00:54:42.4202] DOT11_DRV[1]: set_channel Channel set to 149 [*10/02/2019 00:54:44.3798] ethernet_port wired0, ip X.X.94.19, netmask 255.255.255.192, gw X.X.94.1, mtu 1500, bcast X.X.94.63, dns1 0.0.0.0, domain iis.amadeus.net, vid 0, static_ip_failover false, dhcp_vlan_failover false [*10/02/2019 00:54:46.4628] waiting for POE negotiation to complete [*10/02/2019 00:54:46.4628] [*10/02/2019 00:54:51.4633] waiting for POE negotiation to complete [*10/02/2019 00:54:51.4633] [*10/02/2019 00:54:53.4261] SYS-COND: AP is in fair condition [*10/02/2019 00:54:53.4816] AP IPv4 Address updated from 0.0.0.0 to X.X.94.19 [*10/02/2019 00:54:53.4879] dtls_init: Use MIC device cert [*10/02/2019 00:54:53.4883] dtls_init: Use MIC device cert private key [*10/02/2019 00:54:53.4884] [*10/02/2019 00:54:53.4884] CAPWAP State: Init [*10/02/2019 00:54:53.4888] [*10/02/2019 00:54:53.4888] Config not found, PNP is required, Starting PNP [*10/02/2019 00:54:53.4888] [*10/02/2019 00:55:12.7918] PNP: PNPServer not reachable, Start CAPWAP Discovery [*10/02/2019 00:55:12.7920] [*10/02/2019 00:55:12.7920] CAPWAP State: Discovery [*10/02/2019 00:55:12.7926] Got WLC address X.X.94.69 from DHCP. [*10/02/2019 00:55:12.7944] Discovery Request sent to X.X.94.69, discovery type DHCP(2) [*10/02/2019 00:55:12.7954] Discovery Response from X.X.94.69 [*10/02/2019 00:55:12.7957] Discovery Request sent to 255.255.X.X, discovery type UNKNOWN(0) [*10/02/2019 00:55:12.7957] [*10/02/2019 00:55:12.7957] CAPWAP State: Discovery [*10/02/2019 17:49:31.0000] [*10/02/2019 17:49:31.0000] CAPWAP State: DTLS Setup [*10/02/2019 17:49:31.0341] dtls_load_ca_certs: LSC Root Certificate not present [*10/02/2019 17:49:31.0341] [*10/02/2019 17:49:31.1347] [*10/02/2019 17:49:31.1347] CAPWAP State: Join [*10/02/2019 17:49:31.1360] Sending Join request to X.X.94.69 through port 5272 [*10/02/2019 17:49:31.1385] Join Response from X.X.94.69 [*10/02/2019 17:49:31.2133] HW CAPWAP tunnel is ADDED [*10/02/2019 17:49:31.2326] [*10/02/2019 17:49:31.2326] CAPWAP State: Image Data [*10/02/2019 17:49:31.2632] do NO_UPGRADE, part2 is active part [*10/02/2019 17:49:31.2688] [*10/02/2019 17:49:31.2688] CAPWAP State: Configure [*10/02/2019 17:49:31.2727] NO-ENC-PROVIDER for DOT11R_WLC_MAC_IP_PAYLOAD [*10/02/2019 17:49:55.7973] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Configure(8). [*10/02/2019 17:50:02.5489] Re-Tx Count=11, Max Re-Tx Value=5, NumofPendingMsgs=1 [*10/02/2019 17:50:02.5489] [*10/02/2019 17:50:05.3997] Re-Tx Count=12, Max Re-Tx Value=5, NumofPendingMsgs=1 [*10/02/2019 17:50:05.3997] [*10/02/2019 17:50:08.2505] Re-Tx Count=13, Max Re-Tx Value=5, NumofPendingMsgs=1 [*10/02/2019 17:50:08.2505] [*10/02/2019 17:50:11.1013] Re-Tx Count=14, Max Re-Tx Value=5, NumofPendingMsgs=1 [*10/02/2019 17:50:11.1014] [*10/02/2019 17:50:13.9521] Re-Tx Count=15, Max Re-Tx Value=5, NumofPendingMsgs=1 [*10/02/2019 17:50:13.9522] [*10/02/2019 17:50:16.8097] Re-Tx Count=16, Max Re-Tx Value=5, NumofPendingMsgs=1 [*10/02/2019 17:50:16.8098] [*10/02/2019 17:50:16.8098] Max retransmission count exceeded, going back to DISCOVER mode. [*10/02/2019 17:50:16.8098] GOING BACK TO DISCOVER MODE [*10/02/2019 17:50:16.8103] [*10/02/2019 17:50:16.8103] CAPWAP State: DTLS Teardown [*10/02/2019 17:50:22.5057] [*10/02/2019 17:50:22.5057] CAPWAP State: Discovery [*10/02/2019 17:50:22.5060] Got WLC address X.X.94.69 from DHCP. [*10/02/2019 17:50:22.5074] Discovery Request sent to X.X.94.69, discovery type DHCP(2) [*10/02/2019 17:50:22.5083] Discovery Request sent to 255.255.X.X, discovery type UNKNOWN(0) [*10/02/2019 17:50:22.5084] Discovery Response from X.X.94.69 [*10/02/2019 17:50:32.0001] [*10/02/2019 17:50:32.0001] CAPWAP State: DTLS Setup [*10/02/2019 17:50:32.0314] dtls_load_ca_certs: LSC Root Certificate not present [*10/02/2019 17:50:32.0314] [*10/02/2019 17:50:32.0347] [*10/02/2019 17:50:32.0347] CAPWAP State: Join [*10/02/2019 17:50:32.0358] Sending Join request to X.X.94.69 through port 5272 [*10/02/2019 17:50:32.0382] Join Response from X.X.94.69 [*10/02/2019 17:50:32.1129] HW CAPWAP tunnel is ADDED [*10/02/2019 17:50:32.1265] [*10/02/2019 17:50:32.1265] CAPWAP State: Image Data [*10/02/2019 17:50:32.1571] do NO_UPGRADE, part2 is active part [*10/02/2019 17:50:32.1604] [*10/02/2019 17:50:32.1604] CAPWAP State: Configure [*10/02/2019 17:50:32.1656] NO-ENC-PROVIDER for DOT11R_WLC_MAC_IP_PAYLOAD [*10/02/2019 17:50:43.7058] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: Configure(8). [*10/02/2019 17:51:03.3751] Re-Tx Count=11, Max Re-Tx Value=5, NumofPendingMsgs=1 [*10/02/2019 17:51:03.3751] [*10/02/2019 17:51:06.2259] Re-Tx Count=12, Max Re-Tx Value=5, NumofPendingMsgs=1 [*10/02/2019 17:51:06.2259] [*10/02/2019 17:51:09.0767] Re-Tx Count=13, Max Re-Tx Value=5, NumofPendingMsgs=1 [*10/02/2019 17:51:09.0767] [*10/02/2019 17:51:11.9276] Re-Tx Count=14, Max Re-Tx Value=5, NumofPendingMsgs=1 [*10/02/2019 17:51:11.9276] [*10/02/2019 17:51:14.7783] Re-Tx Count=15, Max Re-Tx Value=5, NumofPendingMsgs=1 [*10/02/2019 17:51:14.7784] [*10/02/2019 17:51:17.6358] Re-Tx Count=16, Max Re-Tx Value=5, NumofPendingMsgs=1 [*10/02/2019 17:51:17.6358] [*10/02/2019 17:51:17.6359] Max retransmission count exceeded, going back to DISCOVER mode. [*10/02/2019 17:51:17.6359] GOING BACK TO DISCOVER MODE [*10/02/2019 17:51:17.6364] [*10/02/2019 17:51:17.6364] CAPWAP State: DTLS Teardown [*10/02/2019 17:51:23.3318] [*10/02/2019 17:51:23.3318] CAPWAP State: Discovery [*10/02/2019 17:51:23.3345] Got WLC address X.X.94.69 from DHCP. [*10/02/2019 17:51:23.3368] Discovery Request sent to X.X.94.69, discovery type DHCP(2) [*10/02/2019 17:51:23.3377] Discovery Request sent to 255.255.X.X, discovery type UNKNOWN(0) [*10/02/2019 17:51:23.3377] Discovery Response from X.X.94.69 [*10/02/2019 17:51:35.0000] [*10/02/2019 17:51:35.0001] CAPWAP State: DTLS Setup o[*10/02/2019 17:51:35.0341] dtls_load_ca_certs: LSC Root Certificate not present [*10/02/2019 17:51:35.0341] [*10/02/2019 17:51:35.0367] [*10/02/2019 17:51:35.0367] CAPWAP State: Join [*10/02/2019 17:51:35.0387] Sending Join request to X.X.94.69 through port 5272 [*10/02/2019 17:51:35.0411] Join Response from X.X.94.69 [*10/02/2019 17:51:35.1193] HW CAPWAP tunnel is ADDED [*10/02/2019 17:51:35.1329] [*10/02/2019 17:51:35.1329] CAPWAP State: Image Data [*10/02/2019 17:51:35.1635] do NO_UPGRADE, part2 is active part [*10/02/2019 17:51:35.1669] [*10/02/2019 17:51:35.1669] CAPWAP State: Configure [*10/02/2019 17:51:35.1697] NO-ENC-PROVIDER for DOT11R_WLC_MAC_IP_PAYLOAD
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Labels:
Created by
resantero
in Other Wireless - Mobility Subjects
10-09-2019
10-09-2019
Thanks for the support, the TAC was able to determine that the Radio
equip on the device is for anot...
Created by
resantero
in Other Wireless - Mobility Subjects
10-04-2019
10-04-2019
They don't have a NTP serve, the Time & Date, & Timezone was configured
manually. Other access point...
Created by
resantero
in Other Wireless - Mobility Subjects
10-03-2019
10-03-2019
Hi Leo, please see below capture. Thanks show sysinfoManufacturer's
Name...............................
Created by
resantero
in Other Wireless - Mobility Subjects
10-02-2019
10-02-2019
Hi I have a AIR-AP3802I-A-K9 that's unable to join the WLC. The WLC Time
and Country (PH) is properl...
Public Statistics
| Date Registered | 06-13-2018 11:45 PM |
| Date Last Visited | 11-05-2019 07:00 PM |
| Total Messages Posted | 4 |
