We recently upgraded to Call Manager 5.1.3 and installed the new Unified Communications Attendant Console from the "plugins". Everything seems fine except for the directory listings. I made changes on the publisher, which were replicated on the sub...

Since upgradig to CCM 5.1.3, we are experiencing intermittent delays when selecting either a soft key or the extension. The delay is aporx. 4-5 seconds and it is happening throughout the facility, not just on a specifice phone. Any thoughts?

I am trying to set up our Holiday schedules in Unity. My problem is that we are open for a half day on Christmas Eve. How do I set the schedule for a specific date. I can tell Unity the 24th is a Holiday, but can't tell it that that only applies t...

Have a call handler set up with alternate greeting transfer and closed greeting transfer. Alternate transfer goes to a different speed dial than the closed. This worked fine until recently. Now it will play the closed greeting for the caller, but ...