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jasonmeredith
‎03-20-2021
Beginner
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10 Helpful Vote
5 Replies
1 Helpful Vote
1 Accepted Solution
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Member since ‎03-28-2005
8
Posts
15
Helpful
1
Solution

Re: UCCX AXL Integration with CUCM error unknown hostAXL found

Created by in Contact Center
03-03-2021
03-03-2021
(a) Using RTMT pull the Cisco AXL Web Service Logs on the UCM to see if the UCCX AXL request is even...

Re: Contact Center calls drop after 1 second

Created by in Contact Center
03-02-2021
03-02-2021
If it happens to people "at random" (i.e. most of the time everything works fine for a set of agents...

Re: CCX Select Resource - Queue Time - Ring Time

Created by in Contact Center
03-02-2021
03-02-2021
(a) Test the Queuetime/Ringtime with a test script set up in the same way (no queue prompts) with on...

Re: CCX Select Resource - Queue Time - Ring Time

Created by in Contact Center
02-28-2021
02-28-2021
Point 1 is fine.In Point 2, Queue Time and Ring Time measure different parts of the call..https://ww...

Re: Configure UCCE to send Busy if no agent available

Created by in Contact Center
02-28-2021
02-28-2021
Maybe there is a another reason why you are sending to the CUBE (via CVP) after the call hits ICM, b...

Re: UCCX Configuration Question

Created by in Contact Center
02-18-2021
02-18-2021
The options below are initial suggestions. A lot is dependent on your setup. All the docs are on 12....

Re: All Agents move to Call Overlap state automatically

Created by in Contact Center
02-17-2021
02-17-2021
I am assuming it is temporary problem for with agent call delivery.(a) For the 483 see here: https:/...

Re: UCCX Engine Not Starting

Created by in Contact Center
02-17-2021
02-17-2021
(a) It could well be what has been suggested so far. (b) You could also grab the logs. They should t...
Public Statistics
Date Registered ‎03-28-2005 06:55 AM
Date Last Visited ‎03-20-2021 12:55 AM
Total Messages Posted 8
Total Helpful Votes Received 15
Helpful Votes From