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- About Shalid Kurunnan Chalil
03-14-2019
Shalid Kurunnan Chalil
Member since
11-13-2011
Enthusiast
Over 12 years in designing, deployment & troubleshooting of Cisco voice, video & contact center networks and applications. Comprehensive understanding of networking concepts entailing installing, configuring & maintaining Cisco HCS, Enterprise Collaboration systems (voice, video, and telepresence) and Cisco Meeting Server.
Created by
Shalid Kurunnan Chalil
in Contact Center
in Contact Center
03-01-2019
12:58 AM
03-01-2019
12:58 AM
Hi Amit, in that case, you can change the IIS minimum cache expiry settings for this particular folder. instead of min, you can choose 1 second. so every time VXML request for the media file, the file will be downloaded from CVP media server. IIS configuration manager, Select the folder select HTTP Response Headers in the center, from Actions panel (the right panel), click on Set Common Headers Regards, Shalid Rate helpful post and mark as answered if it relevant
... View more
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
in IP Telephony and Phones
02-28-2019
11:39 PM
02-28-2019
11:39 PM
Hi Vijay, You may have the user mailbox in unity with same as cti route point (preferred to use cti port), in order to access this mail box from individual IP phone , you can configure alternative extension for this mail box with agent IP phone number. Regards, Shalid
... View more
Created by
Shalid Kurunnan Chalil
in Contact Center
in Contact Center
02-28-2019
10:14 AM
02-28-2019
10:14 AM
hi Amit, Did you check the file in VXML gateway cache? issue stale command to clear the cache and try again. set http client cache stal Regards, shalid
... View more
02-27-2019
02:26 PM
Hi, UCCX - Finesse failover well explained by Deepak in the following post - please have a look and try out his steps. https://community.cisco.com/t5/contact-center/uccx-finesse-failover/td-p/3094272 update with your result and we can have look again. Regards, Shalid Please rate useful pos
... View more
Created by
Shalid Kurunnan Chalil
in Other Collaboration Subjects
in Other Collaboration Subjects
02-27-2019
03:52 AM
02-27-2019
03:52 AM
Hi Gautamch, you may try the steps in the following thread - RTMT Alert For Specific Phone / CTI Route Point Regards, Shalid Please rate helpful post and mark as answered if it solve your issue
... View more
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
in IP Telephony and Phones
02-21-2019
06:51 AM
02-21-2019
06:51 AM
Hi, In order to register the Cisco standard SIP phone, you have to make changes in the configuration files and again you should need a call controller system. It doesn't work standalone. I haven't done it yet. but found the articles about using 6921 and in Asterisk call control system. I am using in one of support following phone models - 7940, 7960, 7945, 7965, 7970 in one of my Asterisk system. The customer was having a large number of phones when their Cisco UCM time. so as Jaime mentioned, the easiest way to get MPP/3PCC and/or get rid of your current Cisco IP phone inventory and the Cisco 6921 is in its EOL ( July 31, 2019 ) Sorry that I put you in the confusion earlier. Regards, Shalid
... View more
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
in IP Telephony and Phones
02-21-2019
05:47 AM
02-21-2019
05:47 AM
Hi Kolonuk, You should have any of the Cisco call control system as you mentioned to work these Cisco phones in Cisco infrastructure. But these SIP phones also work with third-party SIP PBX systems such as Asterisk. Regards, Shalid Please rate the post if you find it useful.
... View more
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
in IP Telephony and Phones
02-21-2019
04:47 AM
02-21-2019
04:47 AM
Hi, I tried with the UCM built in bulk administration option to display Unassigned DN in Add/Update line but it doesn't work for me any of my clusters. But I found another way to achieve your requirement where you can update your unassigned DN with specific partition and description. This is what I tested ; Run route plan report against Unassigned DN Export into a CSV file. (click on View in File on the right top corner of the result) Delete all the Unassigned DN [using Bulk Administration >> Phones >> Delete Phones >>Delete Unassigned DN] Add the line using Bulk administration again from the file as you retrieved earlier with proper field attributes. Regards, Shalid Please rate helpful posts
... View more
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
in IP Telephony and Phones
02-21-2019
02:48 AM
02-21-2019
02:48 AM
Hi, You may try with changing the line mode on the product specific configuration to Enhanced and see if you see any additional keys. I found the below guide where it mentions about a key to hide/show video. https://www.hatboro-horsham.org/cms/lib/PA01000027/Centricity/Domain/39/HHSD-8841-45QuickReferenceGuide.pdf another thread to look - https://community.cisco.com/t5/ip-telephony-and-phones/8845-phone-right-side-soft-buttons-customization/td-p/2983453 Regards, Shalid Please rate the helpful post.
... View more
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
in IP Telephony and Phones
02-20-2019
09:52 PM
02-20-2019
09:52 PM
Hi, You can use Best Effort (No MTP Inserted) for early offer support for voice and video. This will send an early offer by call manager where ever it is possible. you can find below snapshot for better understanding. You can find this configuration element in SIP Profile. Early Offer support for voice and video calls Best Effort (No MTP inserted) — also known as Best Effort Early Offer Regards, Shalid Please rates helpful posts.
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Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
in IP Telephony and Phones
02-20-2019
01:33 PM
02-20-2019
01:33 PM
Hello there, You can activate CUBE functionalities on your VGW by applying some configuration changes and obtaining CUBE licenses from Cisco depending upon your existing VGW model. You may use the following as your reference; https://ucpros.net/cisco-sip-gateway-configuration/ Regards, Shalid Please rate helpful posts.
... View more
Re: IP Phone not showing its actual sta...
in Other Collaboration Subjects
02-18-2019
06:02 AM
02-18-2019
06:02 AM
Hi, I know that you have mentioned restarting the cluster is not an option, so at least, will you able to restart the affected subscriber node? Regards, Shalid
... View more
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
in IP Telephony and Phones
02-18-2019
05:09 AM
02-18-2019
05:09 AM
Hi, You will not be able to upgrade the CE image on your TP endpoint from the device webpage. you should perform via UCM if it registered with UCM. Please specify the current version of the software on your MX800 and where it is registered. Regards, Shalid
... View more
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
in IP Telephony and Phones
02-15-2019
06:17 AM
02-15-2019
06:17 AM
Hi, During the WAN down, you will be losing all the connectivity with Call manager. so whatever configuration available in UCM will not be available to remote site during the downtime. you should be having outbound dial peers on your local SRST gateway to route the call to PSTN during the downtime. --Just wondering If you have your PSTN connectivity at your local gateway, why dont you route your PSTN Calls through this gateway even when the WAN is up. you may be able to use SRG to route the call locally for any PSTN Call made from the remote site. --- Regards, Shalid
... View more
Re: IP Phone not showing its actual sta...
in Other Collaboration Subjects
02-15-2019
06:08 AM
02-15-2019
06:08 AM
Hi, Did you try restarting RIS Data collector on all UCM nodes? Also, check if you are hitting the following bug - CUCM showing the wrong status of the devices on the Search Page CSCus29507 https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus29507/?rfs=iqvred If any of above doesnt resolve the issue, I suggest you perform tomcat service reboot on the publisher and affected subscribers. Please respond with the results. Regards, Shalid
... View more
2 weeks ago
you can deploy Jabber IM only mode as others mentioned and It will use
the UCL license.Regards,Shali...
Created by
Shalid Kurunnan Chalil
in Contact Center
3 weeks ago
3 weeks ago
Hi Amit, in that case, you can change the IIS minimum cache expiry
settings for this particular fold...
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
3 weeks ago
3 weeks ago
Hi Vijay, You may have the user mailbox in unity with same as cti route
point (preferred to use cti ...
Created by
Shalid Kurunnan Chalil
in Contact Center
3 weeks ago
3 weeks ago
hi Amit,Did you check the file in VXML gateway cache? issue stale
command to clear the cache and try...
Created by
Shalid Kurunnan Chalil
in Collaboration Applications
3 weeks ago
3 weeks ago
Hi Michal, If I understood your requirements correctly, you can send a
broadcast message from your J...
3 weeks ago
Hi, UCCX - Finesse failover well explained by Deepak in the following
post - please have a look and ...
3 weeks ago
Hi Shinaj, It looks like the route group is working as expected. the top
down distribution algorithm...
3 weeks ago
Hi Gautamch, you may try the steps in the following thread - RTMT Alert
For Specific Phone / CTI Rou...
Created by
Shalid Kurunnan Chalil
in Unified Communications Infrastructure
3 weeks ago
3 weeks ago
Hi Shams, May I know your codec type? Is it Standalone or register with
UCM or VCS/Expressway?If it ...
3 weeks ago
Hi Shinaj, Can you verify your first trunk is working properly? Please
test each trunk separately an...
4 weeks ago
Hi Joyal, did you look into the facility services configuration, whether
it fulfills your requiremen...
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
4 weeks ago
4 weeks ago
Hi, In order to register the Cisco standard SIP phone, you have to make
changes in the configuration...
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
4 weeks ago
4 weeks ago
Hi Kolonuk, You should have any of the Cisco call control system as you
mentioned to work these Cisc...
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
4 weeks ago
4 weeks ago
Hi, I tried with the UCM built in bulk administration option to display
Unassigned DN in Add/Update ...
Created by
Shalid Kurunnan Chalil
in IP Telephony and Phones
4 weeks ago
4 weeks ago
Hi, You may try with changing the line mode on the product specific
configuration to Enhanced and se...
Public Statistics
| Date Registered | 11-13-2011 12:33 PM |
| Date Last Visited | 03-14-2019 11:42 PM |
| Total Messages Posted | 411 |
| Total Helpful Votes Received | 243 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 10 | |
| 10 | |
| 9 | |
| 5 | |
| 10 |
.jpg "VIP Collaborator"){kind=icon}
.jpg "Hall of Fame Cisco Employee"){kind=icon}
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 5 | |
| 10 |
