Hi there,    When you configure the SIP trunk in Cisco communication manager;  you find the Inbound Call Routing Configuration under the session Inbound Calls. Under the session Inbound Calls: Significant Digits -  if you mention 3 - then the communication manager accept only last 3 digits and it looks for any dial pattern that matches this 3 digit with the CSS mentioned below and performs the call routing accordingly.  Calling Search Space --> this is the key CSS for call routing for your inbound calling number.  In your case, if the remote party called to 798687989, the call manager will take only 989 and look for the pattern that matches 989 and route the call accordingly.  ******************** The other two sessions (Incoming Calling Party Settings and Incoming Called Party Settings) used for digit transformation. The incoming calling party and called party session will decide what the system required to perform the digit transformation.  When you use the calling search base in this session - Make sure that the calling party transformation CSS that you choose contains the calling party transformation pattern that you want to assign to this device.   I believe I am not making you confuse here.    ***************** To help you further, It will be great if we can look into your configuration. could you please share all the configuration related.    Regards, Shalid  ... View more

hi  I somewhat missed the requirment that you are referring here. could you please brief what you actually need to full fil.    if you are referring to call forward to voice mail for a hunt pilot, you can configure the hunt pilot number as user mail box in unity system. in the hunt pilot configuration page, provide your voice mail pilot number.  Regards, Shalid  ... View more

Hi there,  If this requirement for call routing, then uses "Significant Digits All"  to 3 to collect only last 3 digit - Option under inbound call session in the Trunk/Gateway configuration page.  If it for only CLID presentation, then use the method by the previous post and use the CSS option as mentioned by Hariss.  Regards, Shalid  ... View more

Hi,    I am not sure about any straight way to do it other than you run a query from Call manager CLI (unfortunately i do not aware about it).  or you can take two report and perfrom an excell vlookup, something like below;   1. Generate UDP report form bulk tool  (Bulk Administration >> User Device Profile >>  Generate User Device Profile Report)  2.  Run Unified Extension Mobility report from Cisco Unified Reporting - this will give you Extension Mobility Logged in Detail where you can find user details (F name, L Name, User Id, Phone that user logged in, Phone description and login time) 3.  Now you can perform a Vlookup against the user id on your first report and get the extension of the user.   SQL query to list Logged in UDP users on Phones with MAC and Description  run sql select d.name, d.description, eu.userid, p.name from extensionmobilitydynamic emd, device d, device p, enduser eu where emd.fkdevice=d.pkid and emd.fkdevice_currentloginprofile=p.pkid and emd.fkenduser=eu.pkid   also, you may find this thread useful - https://community.cisco.com/t5/ip-telephony-and-phones/cucm-sql-query-to-get-device-profile-information-from-cucm-10-5/m-p/3838184#M378037   Regards, Shalid  .  ... View more

Hi there,    If you are working on an existing UCCE set up, you will definitely have a server named Admin work station/ database server where all the scripts and real-time databases available.    Login to this admin workstation server and navigate to Start >> All Programs >> Cisco Unified CCE Tools >> Administration Tools, here you find Configuration Manager.    Regards, Shalid    ... View more

I don't find any relationship with call forwarding and call pickup group. If you don't find any call forwarding on user extension. Could you please see if there any shared line or unassigned dn with this extension in question. Also see the DNA analysis to this user phone and the call flow. None of the above didn't give any clue, I suggest you to look in to cucm logs Regards, Shalid ... View more

Hi,  The cause code 42 -  Switching equipment congestion.  can you verify where the error and release coming from? is it from gateway or service provider.  generally, this may be a problem with your service provider. But detailed logs will help us to suggest further.    you can enable debug ccapi inout and check the logs or attach the log with this thread.    for further description of various ISDN cause code can be found in following URL - http://www.trinityos.com/ISDN/isdn-causecodes.txt  Regards, Shalid - ** Remember to Rate useful Post*****   Regards, Shalid  ... View more

Hi There,    This value was controlled by  RIS Unused Cisco CallManager Device Store Period under the  Cisco RIS Data Collector service parameter. By default, it is 3 days.   RIS Unused Cisco CallManager Device Store Period:  This parameter specifies the RIS database information storage period for any unregistered or rejected device information from the Cisco CallManager service. After the time specified in this parameter expires, Cisco CallManager removes the expired entries during the next RIS database cleanup time (specified in the RIS Cleanup Time of the Day parameter)   I am not sure about the other way to find out. normally I list out all the phones from the device menu and export to excel and then filter based on the registration status column. may others have a better way to do it.  Regards, Shalid  - ** Please rate helpful post **    ... View more

Hi Amit,   in that case, you can change the IIS minimum cache expiry settings for this particular folder.      instead of min, you can choose 1 second. so every time VXML request for the media file, the file will be downloaded from CVP media server.    IIS configuration manager, Select the folder select  HTTP Response Headers  in the center, from  Actions panel (the right panel), click on  Set Common Headers   Regards, Shalid Rate helpful post and mark as answered if it relevant    ... View more

Hi Vijay,   You may have the user mailbox in unity with same as cti route point (preferred to use cti port), in order to access this mail box from individual IP phone , you can configure alternative extension for this mail box with agent IP phone number.  Regards, Shalid ... View more

hi Amit, Did you check the file in VXML gateway cache? issue stale command to clear the cache and try again. set http client cache stal Regards, shalid ... View more

Hi Gautamch,    you may try the steps in the following thread -  RTMT Alert For Specific Phone / CTI Route Point   Regards, Shalid Please rate helpful post and mark as answered if it solve your issue ... View more