About Shalid Kurunnan Chalil

Shalid Kurunnan Chalil · 10-02-2023

Hi All, One of our customers heavily relies on the click-to-call feature of the Webex app. However, recently, it has stopped working for a significant number of users. I have already checked the default app and default protocol configurations, and ...

Shalid Kurunnan Chalil · 02-13-2023

Hi All, I am playing around with MS Team integration with webex app for on prem unified CM. everything is working as per expected behaviour described in the webex help site except the call history. The following documents describes the steps to en...

Shalid Kurunnan Chalil · 01-09-2023

Hi All, We have hybrid calendar services enabled on the Webex Control Hub. Everything was working fine until last week. one of the user's integration keeps getting failed with an error: Error: Received error 'Unauthorized' from O365. Admin action is ...

Shalid Kurunnan Chalil · 09-06-2022

Hi, I am running CUCM Version 14.0.1.10000-20. Observed that the Bulk Administration tools menu is missing from its GUI (Publisher). The services are active and tried restarting but had no luck. I am able to navigate to the submenu if I explicitly p...

Shalid Kurunnan Chalil · 03-23-2022

Hi All, I have a deployment with singel CUCM cluster and a pair of expressway servers. MRA enabled, Jabber and phones are able to login remotely.The onboarding via activation code is not working recently from the outside the enterporsie network. I am...

Shalid Kurunnan Chalil · 02-15-2023

Thanks, @Nithin Eluvathingal I will check once the SU3 is available.

Shalid Kurunnan Chalil · 02-13-2023

It got resolved by toggling the "Allow calendar service" for the affected user in the Control Hub under hybrid services. we got a couple of users with a similar issues and all the cases above solution worked for me. Regards,

Shalid Kurunnan Chalil · 04-27-2022

Hi There, As per the DNA, the number sent to the gateway is 0289844111 (Caller ID). If you are not seeing this on the remote party, then it may be either number manipulation at the gateway end the number 0289844111 is not part of the DDI range from t...

Shalid Kurunnan Chalil · 04-27-2022

Hi there, I personally didn't perform the integration yet. But I attended a recent Cisco webinar and as per it, you require Zoom CRC (Conference room Connector) by the host or the attendee. The OBTP feature is available in this. You may find m...

Shalid Kurunnan Chalil · 04-25-2022

Hi Jagadish, If you are after to record individual call records, there is a feature in CUC called Live recording. Configuration details can find here.Once you configured it, the users can record the calls and unity connection send them as voice mail...

Member Since	‎11-13-2011 12:33 PM
Date Last Visited	‎10-02-2023 02:18 AM
Posts	732
Total Helpful Votes Received	813

User Statistics

User Activity

Click to Call Webexapp not working

Centralized Call History - not present in the control hub connected UC

Hybrid Calendar service single user error - Unauthorized' from O365.

Bulk Administration Tool Missing in Publisher GUI

Onboarding using Activation code failing

Re: Centralized Call History - not present in the control hub connecte

Re: Hybrid Calendar service single user error - Unauthorized' from O36

Re: External Phone Number Mask

Re: When will there be a "Join Zoom" button on Cisco Navigat

Re: Call Recording - with only CUCM & CUC version 12.5 (SU4)