Cisco Community
English
Register
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Shalid Kurunnan Chalil
Online
Rising star
A unified communication consulting professional with 13 plus years of experience in the Cisco UC platforms. [Voice, Video, Conference, UCS, Desigining, deployment, best practice]
Awards
1
Spotlight Awards English Community Best Publication, March 2020
Recent Badges
Awards
Recent Badges
See all
50 Accepted Solution
Spotlight Award
300 Helpful Vote
100 Helpful Vote
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
10 Helpful Vote
1 Helpful Vote
Stats
Member since ‎11-13-2011
568
Posts
523
Helpful
52
Solutions
Certifications
Understanding of Cisco Network Devices
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: UCCX 12.5 call transfer problem

Created by in Contact Center
03-04-2021
03-04-2021
Hi there, are you trying to transfer from CCX to an external number or from a Unity connection? in b...

Re: CCX Select Resource - Queue Time - Ring Time

Created by in Contact Center
03-02-2021
03-02-2021
I referred to the shared documents mentioned in your response. unfortunately, there are no delay or ...

Re: UCCE change calltype name

Created by in Contact Center
02-26-2021
02-26-2021
Hi, As @bill.king1 mentioned, all of your reports will be showing the new name of the call type. you...

Re: Check network connection from Presence server

Created by in IP Telephony and Phones
02-26-2021
02-26-2021
Hi Please use below for your specifif purposeutils network connectivity [hostname/ip address] [port-...

Re: Skill does not appear in Agents CSQ Statistics Report

Created by in Contact Center
02-26-2021
02-26-2021
hi, Are you able to see the CSQ on the CUIC real-time report/historical report? It May not be releva...

CCX Select Resource - Queue Time - Ring Time

Created by in Contact Center
02-26-2021
02-26-2021
Hi Experts, I am a bit confused to understand the queue time and the ring time in the CCX. I have co...

Re: ITSP-CUBE-CUCM-UCCX

Created by in Other Collaboration Subjects
02-26-2021
02-26-2021
Thanks for the file. As per my understanding, It looks like the CUBE routing the call back to the IT...

Re: Cisco Jabber 12.9.3 Presence status not updating

Created by in Unified Communications Infrastructure
02-26-2021
02-26-2021
I received response from TAC that it’s the same bug affected IM and Presence release 11.5 affecting ...

Re: Finesse agent disconnection - Jabbrer 12.0.1

Created by in Contact Center
02-26-2021
02-26-2021
Did you try different browsers and see the difference?upgrade jabber to 12.8.x , not recommend to up...

Re: ITSP-CUBE-CUCM-UCCX

Created by in Other Collaboration Subjects
02-25-2021
02-25-2021
Hi As per the given logs, I cant see the invite sending to the call manager device. Its looks like t...

Re: UCCX 12.5 agent is set to talking even when call ends

Created by in Contact Center
02-25-2021
02-25-2021
Hi, I have reported an issue with the chrome browser where the agents are getting auto logout when t...

Re: Finesse agent disconnection - Jabbrer 12.0.1

Created by in Contact Center
02-24-2021
02-24-2021
hi, may I know the browser that you are using for Finesse? could you please try to use Firefox for t...

Re: In UCCx, is it possible to change the CUCM?

Created by in Contact Center
02-23-2021
02-23-2021
Hi there, you need to change not only axl but also jtapi and rmcm. set uccx provider ip axl - Sets t...

Re: ITSP-CUBE-CUCM-UCCX

Created by in Other Collaboration Subjects
02-23-2021
02-23-2021
Hi, Cause code 47 typically means an issue with media negotiationDo you have the MTP checked on the ...

Re: Jabber to jabber calls via mra

Created by in Collaboration Applications
02-23-2021
02-23-2021
Hi, what’s your expressway and call manager releases? Do you have ICE media pass through configured ...
Public Statistics
Date Registered ‎11-13-2011 12:33 PM
Date Last Visited ‎03-06-2021 03:08 AM
Total Messages Posted 568
Total Helpful Votes Received 523
Helpful Votes Given To
Helpful Votes From
Awards
Community Spotlight Award
English Community Best Publication, March 2020