About Shalid Kurunnan Chalil

Shalid Kurunnan Chalil · 09-13-2024

Hi community, Can anyone help me with the following or direct me to any reference materials I can explore further? Currently, the Webex CC email flow is set up to send auto-responses for new incoming emails. However, it's also sending auto-respons...

Shalid Kurunnan Chalil · 08-12-2024

Hello experts, Is there a way to configure speed dials on Cisco basic phones (e.g., 6821) beyond their available line buttons in Webex Calling? Like using a feature access code or any other method to achieve this.I couldn’t find any relevant documen...

Shalid Kurunnan Chalil · 08-01-2024

Hi Experts, I searched the documentation and couldn't find an API which allowed me to retrieve the Webex Calling agent status and the duration. Do we have an API to get the agent details from the webex calling platform? Regards

Shalid Kurunnan Chalil · 07-31-2024

Dear Community experts, I have a specific requirement and would appreciate any guidance on how to achieve it using Webex technologies (WxC, WxCC, or Webex Connect). Here's the scenario: An external user calls our company phone number, and the call i...

Shalid Kurunnan Chalil · 07-10-2024

Hi All, Can anyone let me know if there are any options for users to search and replay call recordings of others within Webex when the recording platform is Webex? As an admin, I am able to list the call recordings but cannot replay them. I also fou...

Shalid Kurunnan Chalil · 09-30-2024

Hi @Faisal Saoud You can use the PCD TFTP directly for this purpose. As you may already know, you can access the PCD as an SFTP server using the default SFTP user "adminsftp" and the corresponding password. Regards Shalid

Shalid Kurunnan Chalil · 09-30-2024

Hi All, I’ve found the answer to my query and have tested and verified it with the Cisco Team as well. In the "Resolve Conversation" node, you need to bypass the email node for the "Reopen" outcome. Reopened: Reopens an ongoing conversation.Created: ...

Shalid Kurunnan Chalil · 09-13-2024

Hi Yenosh, I recommend testing and verifying if Jabber works without SSO. Based on my understanding, the error you mentioned seems to be unrelated to SSO and is likely a basic Jabber login issue. Please try disabling SSO and confirm whether you're...

Shalid Kurunnan Chalil · 09-13-2024

Thanks, @dtibbe Unfortunately, there's no way(at least I couldn't find) to manage this directly from Control Hub (at the admin level) beyond configuring the phone line or translation pattern. However, I found a Cisco document that explains speed di...

Shalid Kurunnan Chalil · 09-13-2024

Hi @atoxet I’m not entirely sure if there are additional configurations specific to PCCE, but if I’m correct, the PCCE 12K deployment doesn’t follow the strict guidelines that other PCCE deployment models do. You might be able to configure FTP simil...

Member Since	‎11-13-2011 12:33 PM
Date Last Visited	‎09-30-2024 08:16 AM
Posts	884
Total Helpful Votes Received	905

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User Activity

Preventing Auto-Responses in Webex CC for Ongoing Email Conversations

Speed dial in webex calling

webex calling queue agent status API

Automatic Call back when there was no return call by the webex user

Replay option for webex calling recording

Re: CUCM migration from 11.0 to 14

Re: Preventing Auto-Responses in Webex CC for Ongoing Email Conversati

Re: Jabber Login Issue.

Re: Speed dial in webex calling

Re: PCCE - Multiple Media Servers for Agent greeting