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Shalid Kurunnan Chalil
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About Shalid Kurunnan Chalil
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Shalid Kurunnan Chalil
Rising star
A unified communication consulting professional with 13 plus years of experience in the Cisco UC platforms. [Voice, Video, Conference, UCS, Desigining, deployment, best practice]
Awards
1
Spotlight Awards
English Community Best Publication, March 2020
Recent Badges
Awards
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Stats
Member since
11-13-2011
568
Posts
523
Helpful
52
Solutions
Certifications
Latest Contributions by Shalid Kurunnan Chalil
Latest Contributions by Shalid Kurunnan Chalil
Discussions Shalid Kurunnan Chalil has Participated In
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Re: UCCX 12.5 call transfer problem
Created by
Shalid Kurunnan Chalil
in
Contact Center
03-04-2021
03-04-2021
Hi there, are you trying to transfer from CCX to an external number or from a Unity connection? in b...
Re: CCX Select Resource - Queue Time - Ring Time
Created by
Shalid Kurunnan Chalil
in
Contact Center
03-02-2021
03-02-2021
I referred to the shared documents mentioned in your response. unfortunately, there are no delay or ...
Re: UCCE change calltype name
Created by
Shalid Kurunnan Chalil
in
Contact Center
02-26-2021
02-26-2021
Hi, As @bill.king1 mentioned, all of your reports will be showing the new name of the call type. you...
Re: Check network connection from Presence server
Created by
Shalid Kurunnan Chalil
in
IP Telephony and Phones
02-26-2021
02-26-2021
Hi Please use below for your specifif purposeutils network connectivity [hostname/ip address] [port-...
Re: Skill does not appear in Agents CSQ Statistics Report
Created by
Shalid Kurunnan Chalil
in
Contact Center
02-26-2021
02-26-2021
hi, Are you able to see the CSQ on the CUIC real-time report/historical report? It May not be releva...
CCX Select Resource - Queue Time - Ring Time
Created by
Shalid Kurunnan Chalil
in
Contact Center
02-26-2021
02-26-2021
Hi Experts, I am a bit confused to understand the queue time and the ring time in the CCX. I have co...
Re: ITSP-CUBE-CUCM-UCCX
Created by
Shalid Kurunnan Chalil
in
Other Collaboration Subjects
02-26-2021
02-26-2021
Thanks for the file. As per my understanding, It looks like the CUBE routing the call back to the IT...
Re: Cisco Jabber 12.9.3 Presence status not updating
Created by
Shalid Kurunnan Chalil
in
Unified Communications Infrastructure
02-26-2021
02-26-2021
I received response from TAC that it’s the same bug affected IM and Presence release 11.5 affecting ...
Re: Finesse agent disconnection - Jabbrer 12.0.1
Created by
Shalid Kurunnan Chalil
in
Contact Center
02-26-2021
02-26-2021
Did you try different browsers and see the difference?upgrade jabber to 12.8.x , not recommend to up...
Re: ITSP-CUBE-CUCM-UCCX
Created by
Shalid Kurunnan Chalil
in
Other Collaboration Subjects
02-25-2021
02-25-2021
Hi As per the given logs, I cant see the invite sending to the call manager device. Its looks like t...
Re: UCCX 12.5 agent is set to talking even when call ends
Created by
Shalid Kurunnan Chalil
in
Contact Center
02-25-2021
02-25-2021
Hi, I have reported an issue with the chrome browser where the agents are getting auto logout when t...
Re: Finesse agent disconnection - Jabbrer 12.0.1
Created by
Shalid Kurunnan Chalil
in
Contact Center
02-24-2021
02-24-2021
hi, may I know the browser that you are using for Finesse? could you please try to use Firefox for t...
Re: In UCCx, is it possible to change the CUCM?
Created by
Shalid Kurunnan Chalil
in
Contact Center
02-23-2021
02-23-2021
Hi there, you need to change not only axl but also jtapi and rmcm. set uccx provider ip axl - Sets t...
Re: ITSP-CUBE-CUCM-UCCX
Created by
Shalid Kurunnan Chalil
in
Other Collaboration Subjects
02-23-2021
02-23-2021
Hi, Cause code 47 typically means an issue with media negotiationDo you have the MTP checked on the ...
Re: Jabber to jabber calls via mra
Created by
Shalid Kurunnan Chalil
in
Collaboration Applications
02-23-2021
02-23-2021
Hi, what’s your expressway and call manager releases? Do you have ICE media pass through configured ...
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Public Statistics
Date Registered
11-13-2011
12:33 PM
Date Last Visited
03-06-2021
03:08 AM
Total Messages Posted
568
Total Helpful Votes Received
523
Helpful Votes Given To
User
Helpful Count
jasonmeredith
5
bill.king1
5
Roger Kallberg
35
Vaijanath Sonvane
25
garthman1
5
See all >
Helpful Votes From
User
Helpful Count
mnkojima
5
DobleV
5
Gregory Brunn
5
Pavel Herc
10
dsobrinho
10
See all >
Awards
Community Spotlight Award
English Community Best Publication, March 2020