Hi Heather,I know it's 6 months later, but I ran into your EXACT issue with an install in Ontario with Bell Canada.  After messing with it a bit, I noticed the "ASCII Display (Internal Caller ID)" setting of the line was being sent out in the Display...

I had the exact same issue. After running DBLHelper and republishing the database everything went fine.You might be able to find the DBLHelper.exe on the Publisher hard drive by searching for it. It's not installed by default, but is sometimes left...