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We are using Call Manager 4.2(3). In the System Guide in the chapter CTI is written;The maximum number of CTI-controlled devices per node varies by server class as follows:MCS-7845 servers support up to 2500 CTI-controlled devices per node.Questions:...
Hi, on ICM 6.x / 7.x 1- Admin WorkstationOpen a new CallType 'AgentLoggedOut' 2 - Script Editor Before you Route to the SkillGroup, use an If-Node, where you check SkillGroup.3a - If Agents Logged On =0 the set the CallType- Node 'AgentLoggedOut'3b -...
