Hi - We have a customer requirement where they would like each of their agents to have multiple one to one calls with their clients.  The agents can then have the ability to be able to securely conference in an audio stream that is sourced from the c...

Hi - Our customer has UCCX 10.6 with pure Finesse environment - they have concerns on the Finesse phonebook user interaction, i.e. the phonebook is only available when on an active call and the "consult" button is pressed. This does not actually plac...

Hi - we are having an issue with our customer deployment to the extent they no longer wish to continue with CUIC as a Dashboard / Wallboard application.  We have set bespoke reports and embedded them into a dashboard and all looks good until half way...

Hi - We are setting up a CUBE with CUCM connected to our ITSP.  Inbound calls are working fine, however we are receiving a SIP 503 for outbound calls as below:Sent:SIP/2.0 503 Service UnavailableVia: SIP/2.0/TCP 172.30.2.33:5060;branch=z9hG4bK40fc99b...