That's a great question, VA.   And the one that the suppliers work hardest on to make their integrated offer as robust as possible. Approaches that can be seen in the market:-- Just push the voice mail "header" to the e-mail inbox.  This usually incl...

Hi, Jai,This is a great topic, and I know you have a number of case studies on Cisco.com that highlight each of the points you make below.UniComm Consulting takes a "value chain" approach to this and evaluates the application of the "Top 5 UC Applica...

Hi, Mark,Yep, those are good questions.   There's another one, too.  Is anyone even sending voice messages anymore, or are they all just "call answering messages" for that small portion of callers that don't "slam down" to call the cell phone or send...

Hi, Julie,Well, it's always fun to debate Gartner's view.  Here are three commentaries:1. Of course, in this economy, cost savings will be in the forefront.  And, in that regard, conferencing tools, especially voice/web (to avoid travel), and IM (to ...