Hello,One of my customer would like to get custom reports and would like to run report with Enterprise data fields.Is there is any specific report avaialble in IPCC X 3.5 where we can report against the enterprise data fields..Is the enterprise data ...

Currently customer is running unity 4.0(3) VM only and exchange on two different servers. They would like to migrate both into one server.In this scenario, the hostname and Ip address of the new server will be different and I wasn't sure if DIRT back...

Hello,I am running two unity(4.0(5)) boxes(VMO) configuration with on box exchange 2000 in two different locations. Is it possible to do digital networking between these two boxes considering the setup that they have their own exchange server.Thank y...

Hello,I am having trouble with enabling the VOIP monitoring on IPCC express 3.5(2).VOIPMON service just starts fine and runs and I can see the packets on SPAN NIC. But when I try to monitor the agents from SUP desktop, I get an error message "voip mo...

Unable to login into to agent desktop. It's Fresh installation.IPCC express 3.5(3) with AD integration.When i try to login into the agent desktop, I get the following error message"unable to connect to directory services"But from the desktop adminis...