I've always loved the transformative nature of software technology. Technology offers the promise to improve our lives and that’s what I find exciting. The ability to access information faster has changed every industry. Cisco’s been at the heart of that change. Twenty years ago, if you called an airline to book a ticket, you sat on the phone for over an hour. Now, you can do it in five minutes on the Internet or by phone. During my career, this promise has been delivered. Enabling rural students to get the same quality of education as anyone else. Providing real time data on energy usage across thousands of facilities… The ideas are endless. And, along the way, I’ve been lucky to have been involved with several great start ups like Tropo (acquired by Cisco), Nuance Communications (leading ASR vendor), and Teamscape (acquired by Oracle).