About lmartinez1

lmartinez1 · 05-20-2018

HiI am using Finesse 11.6 with ACD. From what I understand the assignment to the queue is through the skills of the agent. The question is. The information that I bring in User in getQueues is the queue to which the agent was assigned when answering ...

lmartinez1 · 04-29-2018

Hi, I'm new to developing gadgets, I have a problem that I do not know how to solve. My gadget shows supervisor information and queue statistics. As I had problems showing the statistics, I took an example of one already prepared and integrated it wi...

lmartinez1 · 05-21-2018

Hi Denise The doubt is because I’m going to develop a dashboard that shows the agents of the supervisor’s team, and the queue to which was assigned according to the skill. But if the agent has several skills then know what queue was assigned? Thanx ...

lmartinez1 · 05-03-2018

Hi, Denise Follow your observations in both case and worked correctly. Thank you very much for the help. I will continue to develop things and if I have any doubts I could get upset again. Greetings. De: Denise Kwan <community@cisco.com> Enviado el: ...

lmartinez1 · 05-02-2018

Hi, Denise. I thank you for taking the time to get me out of my doubt I will put into practice your instruction. Taking advantage of the contact I have another doubt. Develop a dashboard that extracts the supervisor’s data and sow information about t...

Member Since	‎04-29-2018 12:30 PM
Date Last Visited	‎07-19-2018 04:24 AM
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