I want to integrate IPCC Express with Outbound Dialer.Anybody please tell me what are possible ways to do so?

Consider the scenerio that Dialer has reserved an agent for outbound call and then it places call and agent starts talking to the customer but before agent finishes with the customer call is dropped. Now agent wants to get back to the same customer b...

I want to assign priorities to skill groups so that if there are agents available in a skill group with high priority call should be routed to that skill group.Moreover i want to priortize skill group members too, which means if all agents are availa...