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Hi All,
I can see that the official stance on JVM versions is 1.7.0.79 (under Oracle specific as well)....
https://developer.cisco.com/site/jtapi/documents/cisco-unified-jtapi-supported-jvm-versions/
Is there any reason why such an older JVM has to...
Hi all,
Simple question really. In the JTAPI docs it says...
Provider.getTerminals()This method returns an array of terminals that are created for the devices that are administered in the usercontrol list in the directory. Refer to the Cisco Unifi...
Hi All,I have a legacy TAPI app (JTAPI) that performs call control and works very well and offers all CTI functionality that I need, and this happens to work well on UCCX thanks to the CUCM and its CTI Manager with JTAPI, however I now want to expand...
Thanks, I expected this was the case. As for the AXL route, yep, we already use that in another product, so thats covered and is the answer given there is no guarantee on the order of that array.
Ok, so there is a chance that a site might not have the finesse APIs available if they are running UCCE?In order to control an ACD Agent across both UCCX and UCCE, which API would Cisco recommend to use?
Thanks again.I managed to follow the API doc and use postman and pidgin to run some tests. Do exactly what we need it to do.With regards to the standalone installation for UCCE, is this an additional cost to the customer to install, or is it an opti...
Great, thanks for this Denise.From what I understand of the Finesse API, basically for controlling the agent state, I would need to pass that agents credentials along in the authentication header of the API request?This all seems too simple!!!
