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- About kashif.sohail
kashif.sohail
Beginner
I am passionate about programming, specially programming with design, and I love that. I also like to teach and I am very found of teaching programming. Like to learn new technologies.
Expertise:
Java, Cisco Finesse, ActiveMQ, CTI Integration
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Member since
08-11-2016
11
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0
Helpful
1
Solution
Created by
kashif.sohail
in Contact Center
in Contact Center
03-05-2018
04:18 AM
03-05-2018
04:18 AM
Hi, I am using finesse restful services, I the following scenario, fromAddress, DNIS and startTime is missing in dialog XML packet. Deployment: UCCX Version: 11.5 Scenario: The agent is logged out. The extension is working (IP Phone is working) Dialled a number of IP Phone the call is ringing Agent logged in to finesse call is answered make a rest call from the application to get dialog information the following packet returns by dialog API All the highlighted fields are empty. Which are not empty in normal cases. <Dialog> <associatedDialogUri/> <fromAddress/> <id>19249352</id> <mediaProperties> <DNIS/> <callType>OTHER_IN</callType> <callvariables> <CallVariable> <name>callVariable1</name> <value/> </CallVariable> <CallVariable> <name>callVariable2</name> <value/> </CallVariable> <CallVariable> <name>callVariable3</name> <value/> </CallVariable> <CallVariable> <name>callVariable4</name> <value/> </CallVariable> <CallVariable> <name>callVariable5</name> <value/> </CallVariable> <CallVariable> <name>callVariable6</name> <value/> </CallVariable> <CallVariable> <name>callVariable7</name> <value/> </CallVariable> <CallVariable> <name>callVariable8</name> <value/> </CallVariable> <CallVariable> <name>callVariable9</name> <value/> </CallVariable> <CallVariable> <name>callVariable10</name> <value/> </CallVariable> </callvariables> <dialedNumber/> <outboundClassification/> </mediaProperties> <mediaType>Voice</mediaType> <participants> <Participant> <actions> <action>TRANSFER_SST</action> <action>CONSULT_CALL</action> <action>HOLD</action> <action>UPDATE_CALL_DATA</action> <action>SEND_DTMF</action> <action>DROP</action> </actions> <mediaAddress>21020</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime/> <state>ACTIVE</state> <stateCause/> <stateChangeTime>2018-03-05T10:55:03.118Z</stateChangeTime> </Participant> </participants> <state>ACTIVE</state> <uri>/finesse/api/Dialog/19249352</uri> </Dialog>
... View more
- Tags:
- finesse_api
Labels:
Created by
kashif.sohail
in Contact Center
in Contact Center
01-14-2018
07:55 PM
01-14-2018
07:55 PM
I have tried after different time spans, but the issue is still there. Can you please confirm on your side?
... View more
Created by
kashif.sohail
in Contact Center
in Contact Center
01-11-2018
10:24 PM
01-11-2018
10:24 PM
Hi, I have a UCCX agent with username "abc", I was able to log in to Finesse Agent Desktop, XMPP and RestFull service as well (via java code). Later on, I have changed username to "ABC". What happened now is, I can login to finesse desktop, and can request Restful API, but while login into XMPP, throws an error "org.jivesoftware.smack.sasl.SASLErrorException: SASLError using PLAIN: not-authorized" If I tried using old username "abc", I can successfully login to XMPP but when I hit API endpoints, It throws exception "java.io.IOException while LogIn Agent into Finesse: Server returned HTTP response code: 401 for URL" What is this issue? How would I handle it?. Finesse Version: 11.5
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Labels:
Created by
kashif.sohail
in Contact Center
in Contact Center
03-16-2017
05:32 AM
03-16-2017
05:32 AM
Can you please specify the Library you are using for capturing XMPP events?
... View more
Created by
kashif.sohail
in Contact Center
in Contact Center
03-14-2017
09:48 PM
03-14-2017
09:48 PM
Thanks, Denise. The problem is solved. I was using LoginName instead of LoginId When I used LoginId, It works fine.
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Created by
kashif.sohail
in Contact Center
in Contact Center
03-14-2017
12:57 AM
03-14-2017
12:57 AM
We are using UCCX Finesse 11. UCCX Finesse 11.5 was mentioned mistakenly. It is working fine with finesse 11. Can you please recommend the way to connect with finesse 11.5. Both for UCCE and UCCX?
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Created by
kashif.sohail
in Contact Center
in Contact Center
03-13-2017
09:45 PM
03-13-2017
09:45 PM
Hi Denise, I have tried many solutions including you have mentioned but didn't work.
... View more
Created by
kashif.sohail
in Contact Center
in Contact Center
03-13-2017
12:01 AM
03-13-2017
12:01 AM
Hi experts, I am trying to connect to UCCE finesse 11.5 to subscribe for XMPP notifications.
ConnectionConfiguration config = new ConnectionConfiguration( server , port , "" );
connection = new XMPPConnection(config);
connection.connect();
SASLAuthentication. supportSASLMechanism ( "PLAIN" , 0 );
String user=String. format ( "%s@%s" , agent .getAgentId(), server );
connection.login(user, agent .getPassword());
It throws an exception.
SASL authentication failed using mechanism PLAIN:
at org.jivesoftware.smack.SASLAuthentication.authenticate(SASLAuthentication.java:325)
at org.jivesoftware.smack.XMPPConnection.login(XMPPConnection.java:395)
at org.jivesoftware.smack.XMPPConnection.login(XMPPConnection.java:349)
The Same code is working fine with UCCX 11.5 and prior versions of UCCE and UCCX Finesse. I have tried using both simple username and user@fqdn, but the exception is still there. Both UCCX and UCCE finesse are on SSL, and I have registered the certificate in JVM using the key tool.
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Labels:
Created by
kashif.sohail
in Collaboration, Voice and Video Blogs
in Collaboration, Voice and Video Blogs
02-22-2017
12:49 AM
02-22-2017
12:49 AM
Excellent Information. But information is at very abstract level. Can you please elaborate it in sequence and with more details?
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Created by
kashif.sohail
in Contact Center
in Contact Center
12-01-2016
12:51 AM
12-01-2016
12:51 AM
Hi All, I have following questions. Which version of smack is compatible with cisco finesses.(I am using Finesse 10.5). Is there any sample available for java desktop application available for capturing XMPP events? Can I receive JSON instead of XML from finesse XMPP?
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Labels:
Created by
kashif.sohail
in Contact Center
in Contact Center
08-21-2016
04:54 AM
08-21-2016
04:54 AM
Where I can find the XSD for XMMP message fired by Finesse. I want to parse these XMPP messages in Java.
... View more
Labels:
Created by
kashif.sohail
in Contact Center
03-05-2018
03-05-2018
Hi, I am using finesse restful services, I the following scenario,
fromAddress, DNIS and startTime i...
Created by
kashif.sohail
in Contact Center
01-14-2018
01-14-2018
I have tried after different time spans, but the issue is still there.
Can you please confirm on you...
Created by
kashif.sohail
in Contact Center
01-11-2018
01-11-2018
Hi,I have a UCCX agent with username "abc", I was able to log in to
Finesse Agent Desktop, XMPP and ...
Created by
kashif.sohail
in Contact Center
03-16-2017
03-16-2017
Can you please specify the Library you are using for capturing XMPP
events?
03-14-2017
Thanks, Denise.The problem is solved. I was using LoginName instead of
LoginId When I used LoginId, ...
03-14-2017
We are using UCCX Finesse 11. UCCX Finesse 11.5 was mentioned
mistakenly. It is working fine with fi...
03-13-2017
Hi experts,I am trying to connect to UCCE finesse 11.5 to subscribe for
XMPP notifications. Connecti...
02-22-2017
Excellent Information. But information is at very abstract level. Can
you please elaborate it in seq...
Created by
kashif.sohail
in Contact Center
12-01-2016
12-01-2016
Hi All, I have following questions.Which version of smack is compatible
with cisco finesses.(I am us...
Created by
kashif.sohail
in Contact Center
08-21-2016
08-21-2016
Where I can find the XSD for XMMP message fired by Finesse. I want to
parse these XMPP messages in J...
Public Statistics
| Date Registered | 08-11-2016 03:36 AM |
| Date Last Visited | 07-19-2018 04:25 AM |
| Total Messages Posted | 11 |
