UCCX - Unable to use XMPP/REST service after user name change

[kashif.sohail]

Hi,

I have a UCCX agent with username "abc", I was able to log in to Finesse Agent Desktop, XMPP and RestFull service as well (via java code). Later on, I have changed username to "ABC". What happened now is, I can login to finesse desktop, and can request Restful API, but while login into XMPP, throws an error

"org.jivesoftware.smack.sasl.SASLErrorException: SASLError using PLAIN: not-authorized"

If I tried using old username "abc", I can successfully login to XMPP but when I hit API endpoints, It throws  exception

"java.io.IOException while LogIn Agent into Finesse: Server returned HTTP response code: 401 for URL"

What is this issue? How would I handle it?.

Finesse Version: 11.5

[dekwan]

Hi,

If I remember correctly, it takes a few minutes for the username change to take into effect. I would open a TAC case for this issue.

Thanx,

Denise

[kashif.sohail]

I have tried after different time spans, but the issue is still there. Can you please confirm on your side?

[dekwan · Accepted solution]

Hi,

I suggest to open a TAC case, they can see if the issue is reproducible. If it is an issue, it would be a product issue.

Thanx,

Denise