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We have a customer who is using BOT device using Cisco Jabber on Android. We use TAPI to get CTI events. We have not been able to find the BOT device after going through the list of device ids/indices using lineGetDevCaps and lineInitializeEx. Are th...
Hi,I have interested in using the Contact Center Enterprise Sandbox with TAPI and CTI Server along with 3 phone so that I can run conference and transfer scenarios. Please let me know how to access CUCM with TAPI and the CTI Server.Thanks,
Hi,I am using the Unified Contact Center Express 11.5 Sandbox. And have followed the instructions described in Chapter 2 of the document,Cisco Finesse Web Services Developer Guide Release 11.5(1) First Published: 2016-08-10, CFIN_BK_C3EE4C4F_00_cisco...
Hi Denise,Thanks for you reply. Our applications used to connect to CTI OS till now for Agent Notifications. However, with CTI OS coming to end-of-life, we are looking for alternative. Finesse looked like an option. The other option is CTI Server. AP...
