I am using URL:Tel protocol against phone number in a web page.Problem is that it opens up Lynch and other program when user click on it. I checked default programs in windows and it shows only lync and Chrome as default program option. How can I ena...

Hi,We have build agent desktop based on CTIOS APIs. For most users it is working as expected.But some users are getting following error while logging-in:CServiceBroker::ProcessRequest: Can't process request eSetSessionModeRequest. Object was not foun...

We have made Agent desktop based on Cisco Finesse - UCCE APIs. We are using 3rd party library to connect to Finesse - XMPP as the connection is through the backend - serverIt is working fine for 90% of the time, but some times agent start receiving t...

I am trying to connect CTIOS server through my code. Everything is working fine in our lab but when moving to client site we are getting below error:OnEventReceived Event: eOnConnectionFailure(ReasonCode:2 FailedServer:<<Side A IP>> ErrorMessage:CtiO...

Hi,I have developed agent desktop application based on CTIOS API.Some times when i am changing state, i start getting this error message: E_CTIOS_SERVICE_SEND_MESSAGE_FAILED. Afterwards Agent is not able to change state or even logout.I checked my co...