About mario.covarrubias

mario.covarrubias · 12-14-2016

Hi,I hope someone can help us.We implemented Cisco PCCE 10.5, which is integrated with a third party application thanks to web services. These web services use Finesse APIs in order to make the necessary changes in Contact Center, like LOGIN and LOGO...

mario.covarrubias · 05-16-2016

Hi, We have been reviewing Cisco Packaged Contact Center Enterprise Developer Reference Release 10.5 in order to understand the use of PCCE APIs, and we see the example URI to access, for example, the Agent API:https://<server>/unifiedconfig/config/a...

mario.covarrubias · 05-13-2016

Hi,We are trying to integrate Packaged CCE 10.5 with a third-party Web application using Web Services, using the following scenario: Packaged CCE <==> Integration Web Services <=====> WebApp Note: Integration Web Services are developed using C#.NET, ...

mario.covarrubias · 12-22-2016

Hi,We have been keeping track of the case, and I would like to ask something... As part of the change agent state process (in this case to NOT_READY), or as part of the LOGOUT process, does the CTI Server (or Contact Center in general) do any connect...

mario.covarrubias · 12-15-2016

Hi Denise,I actually detected some of the things you mentioned:The LOGOUT highlighted was a GET and not a PUT, that's why I believed it wasn't actually the LOGOUT, but for me it meant that the LOGOUT process was starting somehow.There is no actual PU...

mario.covarrubias · 12-14-2016

HI Denise,You're right, I'm sorry, I will open new threads for future topics.Thanks again for your help. We couldn't actually confirm the problem reported, although we keep having some trouble with the LOGOUT process specially, because sometimes it t...

mario.covarrubias · 12-05-2016

Hi Denise,I hope you can help us with something...Our client reported that there have been issues while trying to do a LOGOUT with the agents connected to the Contact Center, but that even after doing the logout process in the third-party application...

mario.covarrubias · 11-18-2016

Hi Denise.Thank you for you notification. I believe I heard somewhere that this issue was fixed in latest versions, althought I don't remember where or when. Good to have a confirmation of this, for future reference.Unfortunately, as PCCE is already ...

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Why do logout of agents takes too long sometimes?

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Re: Why do logout of agents takes too long sometimes?

Re: Why do logout of agents takes too long sometimes?

Re: Web Services with Finesse 10.5 and UCCE Packaged

Re: Web Services with Finesse 10.5 and UCCE Packaged

Re: Web Services with Finesse 10.5 and UCCE Packaged