Hi, I need to capture the team name that the agent belongs to under a particular supervisor. Can you please help me understand the  difference between user .getTeamName()  where user is userObj user = new finesse .restservices. User ({    id : cfg . id ,    onLoad : handleUserLoad ,    onChange : handleUserChange }) ; and teamObj.getName(). ... View more

Hi Denise, Yes, I am using the getSupervisedTeams  to get the details. teamMember .getTeamName() ; is the function used to retrieve the team name.  The code used is shown below. initially, var supervisedTeams = user .getSupervisedTeams() ; for ( i = 0 ; i < supervisedTeams . length ; i ++) {    var team = supervisedTeams [ i ] ;    teamObj = new finesse .restservices. Team ({    id : team . id ,    onLoad : _onTeamLoad ,    onChange : _onTeamLoad    }) ; } _onTeamLoad = function (team) {    users = team.getUsers({    onLoad : _onTeamUsersLoad ,    onError : _onTeamError    }) ; } , _onTeamUsersLoad = function (users) {    var usersCollection = users.getCollection() ;    for ( var userId in usersCollection ) {    var teamMember = usersCollection [ userId ] ;    var userFirstName = teamMember .getFirstName() ;    var userLastName = teamMember .getLastName() ;    var agentId = teamMember .getId() ;    var userTeamName = teamMember .getTeamName() ;    var userState = teamMember . getState () ;    superTeamTable += '<tr class="fs-team" id="' + agentId + '" data-agent-id="' + agentId + '"><td>' + userFirstName + '</td><td>' + userLastName + '</td><td>' + agentId + '</td><td>' + userState    + '</td><td>' + userTeamName + '</td></tr>' ;   usersCollection [ userId ]. addHandler ( 'change' , _onTeamUserChange ) ;    }   $( "#pop-tab" ). html ( superTeamTable ) ;    gadgets. window .adjustHeight() ;    render () ; } Please help to get the team name of each agent.Currently the value of teamname  is coming as "undefined". ... View more

Hi Denise, Thank you for the response. I use jabber for handling the events and tracking the events . But sometimes the jabber stops working . It works if we open jabber in a different tab.Do you know why this is happening and whether this problem has a solution? Regards, Poonam ... View more