Is there a way to automate campaign loading. We anticipate over 100 campaigns a day, and am wondering how to best load all 100?
Thanks in advance (I hope),
Joe
We have a situation that callers may call in on an ID but they are in the list to be called for the day. We would want that ID pulled from the list if we make contact, so not to be called.Is there an api call that could do this? Or can we write a que...
URI failover doesn't seem to completely work.we have the main app pointed to uccx-001.blahblah...This works fine until failover happens.When failover happens the calls from the app to the finesse api service doesn't work at the uccx-001, but instead ...
Sending a message to the api drop works for the most part.However this is the debug session I get when calling the number: 778-995-1502vaderxx: <Dialog><requestedAction>DROP</requestedAction><targetMediaAddress>4001004098</targetMediaAddress></Dialog...
Cisco Unified Workforce OptimizationQuality Management API programmer guide version 11.0The document describes API for Cisco Unified Workforce Opotimization Qualilty Management.
Well I tried this, and I just want to understand what's the best way to put finesse back in service.https://uccx-001-app-prod.statebridgecompany.com:8445/finesse/api/SystemInfo<SystemInfo> <currentTimestamp>2017-10-30T16:57:58.506Z</currentTimesta...
So to clarify you are saying, we could have a gadget button to ask the call to be transfered to an ivr/RP recording.Or should the agent transfer manually? It may be easier to have a button...
