Presence integration and BLF configuration is located in sections 2-7 and 2-8 of the Installation and Configuration guide. Ensure that the information is entered correctly and that the operator has an end user Presence user ID/password. As for BLF, make sure that devices to be monitored for BLF are assigned to the Application User created in CUCM. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/arc/Installation_and_Configuration_Guide/CUACS_Install_Config_Guide_10-0-1.pdf
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If the operator uses a Cisco wireless handset, they will be able to answer calls while they are away from the console. The Cisco UAC Standard application acts as a direct representation of the operators phone. If the operator performs actions such as placing a call on hold, or parking the call on the wireless handset, it will be visible in the console when he/she returns to their station. Cisco 7920, 7921, 7925, 7925G, 7925G-EX, 7926 and 7931 wireless handsets are supported with Cisco UAC Standard.
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