HiIf we validate the custom function the validation is successful. But node validation is failing.This seems to be a product defect. We will raise a defect.Thanks,Shikhar

Hi   David was referring to CTI protocol guide https://developer.cisco.com/fileMedia/f5a3cda4-c4f3-46ed-9459-2a0c2cc31e35/ucce_b_cti-server-message-reference-guide.pdf    You are using CTIOS developer guide which is used to develop CTIOS custom clien...

Yes you are right. CTIOS is not sending the wrap-time data as this is a configuration data not an agent state event.Thanks,Shikhar

HI Only wrap-up string will be sent. Wrap-up time is internal to server. When agent is done with the call then agent goes to wrap up  mode. Wrap up time is a time out entity which will be handled internally by PIM.

Hi You need to setup wrap-up time in Agent Desksetting tool in configuration manager in AW. And assign the desksetting to Agent in Agent explorer tool.Thanks,Shikhar