I can't profess to know a lot about the back end, but the engineer said it was something I could control in the Self Care Portal, which I was not aware of. That portal is fairly recent for us. I've attached a snapshot of what I see. Apparently that f...

I'm happy to report issue is resolved for me. A new support engineer we hired finally discovered it. There is apparently a DND setting also at the user's back end profile level, and mine got set (unclear how) during a minor upgrade in April or May. O...

I have this exact problem too... a quick double beep instead of the selected ringtone. Additionally, I have Ringers/Alerts under the Audio options set to All Devices, but it will only send the beep to selected speaker device ONLY.Our system admin is ...