About jeanne.cooney

jeanne.cooney · 10-07-2008

Issue: Inconsistent results making international calls (able to make a call to Zurich, but not London). Assumed it was a carrier issue. Carrier (MCI) took a d-chan capture on calls to the UK -- tech indicated he was seeing call type "Int'l ISDN wit...

jeanne.cooney · 10-01-2008

Issue: Assistant does not see second call if the boss is on the first line.Prior to Cisco IPT (using Call Manager Express), I used Nortel and NEC. In those worlds one assigned two keys to each person: the primary number, which was a DID and a second...

jeanne.cooney · 08-25-2008

I am VERY new to CME/CUE and VERY VERY frustrated. Does anyone have any ideas how to reduce the 4 second delay between when a call is not answered (on CME) and is sent to CUE? Please advise. Any assistance would be appreciated. Thanks.

jeanne.cooney · 10-10-2008

Yes. Sorry for my assumption on your being familiar with the Nortel "LD 16 - RDB" lingo. RDB is route data block and where you would set the ISDN PRI parameters on the Nortel PBX.

jeanne.cooney · 10-10-2008

I think it might be these parameters in the RDB (LD 16):OGNP a...a Outgoing Numbering Plan (a...a = (UKWN), PUB, or PRV)OGNT a...a Outgoing Numbering Type (a...a = (UKWN), INTL, NTN, LCL,LOC, CDP or SPN)

jeanne.cooney · 10-09-2008

Hi Frank....Thanks very much for the feedback. Your recommendation worked. However, I was curious if you also had the issue of inconsistency -- I am confused why some calls used Unknown/Unknown while others used the ISDN/International -- not sure i...

jeanne.cooney · 10-07-2008

Configs (did not fit in my long winded reply)ephone-dn 9 octo-line call-waiting ring number 2120 call-forward max-length 4 call-forward busy 2139 call-forward noan 2139 timeout 15 huntstop channel 4 !!ephone 9 no multicast-moh device-secur...

jeanne.cooney · 10-07-2008

Hi Rob....First, do yourself a favor, go get a cup of coffee :-)It looks like the octo-line scenario allows me to accomplish the shared-line direct call pickup and the conference/consultative transfer --- basically it addresses the limitation associa...

Member Since	‎08-25-2008 05:47 PM
Date Last Visited	‎08-18-2017 03:53 AM
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Inconsistent results making international calls

How can assistant see second call if the boss is on the first line?

Delays between CME and CUE

Re: Inconsistent results making international calls

Re: Inconsistent results making international calls

Re: Inconsistent results making international calls

Re: How can assistant see second call if the boss is on the firs

Re: How can assistant see second call if the boss is on the firs