Is there a guide on how to add a partner admin to CX? I swear each option sort of sends you in circles. It looks like you have to create a rule first, but then that requires a user group, but if you try to create a user group, you need a user to add ...

I have a customer needing to open a case on their Prime server and the usmem-s-cpncsv3/admin# show inventory command is bring up a serial that doesn't appear to be valid, BCKNOGGGA9G.  Since this is a vm, does he need to obtain the correct serial via...