Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1191
Views
0
Helpful
2
Replies

Locating correct serial # of Prime server

JSM92
Level 1
Level 1

‎01-15-2019 07:34 AM

I have a customer needing to open a case on their Prime server and the usmem-s-cpncsv3/admin# show inventory command is bring up a serial that doesn't appear to be valid, BCKNOGGGA9G.  Since this is a vm, does he need to obtain the correct serial via the fabric interconnect or maybe the UCS manager? 

Labels:
0 Helpful
2 Replies 2

marce1000
Hall of Fame
Hall of Fame

‎01-15-2019 10:20 AM

 

 - No , that is the SN ; they  need to convince TAC or the case  manager that that is the SN that the  prime server produces.

M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '
0 Helpful

JSM92
Level 1
Level 1
In response to marce1000

‎01-15-2019 10:22 AM

Strange that this serial doesn't appear in their Install Base report. 

0 Helpful
Customers Also Viewed These Support Documents