Hi,I am using cistera convergence server for call recordings. For every recording, I am observing a beep sound before the recording starts and followed by exactly every 60 seconds. I didn't see any beep in live calls. This is only when I play the rec...

Hi Guys,I am using CCM 5.1 and would like to meet the below requirement. When users(1000, 1001) call internally/externally to helpdesk hunt pilot(2000), the group members(3000,3001,3002) should be able to see the user extension numbers but users shou...

Hi,Currently I am using CCM6.1 and unity 4.xI have created extension 6120 as CTI route point and forwarded to Unity. In Unity, it plays greeting with Option 1 and Option 2. At present Option 1 is forwarded one external number (forwared to one dummy n...

Hi,I have few phones (around 6) where all second lines are configured with one shared line number. If anyone calls the second line (shared line) and one user accepts the call and try to put the call on hold all other phones configured with shared lin...

Hi,I am using CCM 5.1. Since last day, my IP Phones registered with Publisher aand then subcriber. I changed the CCM group with subscriber as priority and all phones are in 1 single deivce pool.After changing the CCM group, I am still seeing few phon...