HiWe are planning to install a reliable backup solution for our UCCE platform ( ESX(i) 4.x & 5.x )if someone can share the details of Cisco recommended VM ware backup solution for UCCE 8.5 , it would be really helpful . RegardsRenni John
Hi Team,please let me know the steps to restore backup of AW DB and HDS DB from side A ( Admin workstation ) to side B (Admin workstation ) .RegardsRenni John
HiI have a requirement to run one Admin script every minute , does it make any overload to central controller ? . Anyone is using the same in production system?RegardsRenni john
Hi TeamI have a situation to check time in routing script by comparing values with memory variable . Please help me to get answers of below mentioned queries.1, Which 'data type ' need to use in user variable list to store time ( string ,date )2 ,is...
Hi We have call centers in all regions and central controller is located in Europe with CET timezone .Do we have any option to manage DST change without modifying Routing script every time/If we create admin script to store time with DST change to me...
Hi SivanesanI have restored HDS -B database from HDS -A database back up and when I started distributer service AW DB synched as well .But when I compared space and usage summary via icmdba tool ,TCD & RCD row count are not matching with HDS _A . S...
Hi
It seems call routing to ip phone is getting failed .Could you please check below mentioned points ,
1 , confirm agent is using correct ip phone number as instrument in CTIOS .
2 , check device target / agent targeting rule ,whether its conf...
Hi MichaelI have fixed timezone issue for NA with the help of one admin script and 2 global memory variables .please check below mentioned url for more details .https://supportforums.cisco.com/discussion/12102851/need-help-check-time-routing-script-...
