02-11-2014 01:29 AM - edited 03-14-2019 01:04 PM
Hi
We have call centers in all regions and central controller is located in Europe with CET timezone .Do we have any option to manage DST change without modifying Routing script every time/
If we create admin script to store time with DST change to memory variable and check that variable's value in routing script , does it work?
Please share if anyone have better idea to fix this .
Regards
Renni john
03-10-2014 10:44 AM
We are looking for a better solution to this as well. Our routers are in California and we have call centers in Europe. The DST issue is compounded by the fact that the two continents observe DST changover on different dates.
Right now we create admin scripts with four different time checks:
1) When both are on Standard Time
2) When the US has changed to DST but Europe has not
3) When both are on DST
4) When the US has moved back to Standard Time and Europe has not.
These scripts are monstrosities and require a lot of maintenance because DST dates change every year. It also creates more possible points of failure (or human error). We would like to have "TimeZone" switch that establishes a time zone for the admin script. I saw somewhere that UCCX has this. Why not UCCE?
03-14-2014 02:45 AM
Hi Michael
I have fixed timezone issue for NA with the help of one admin script and 2 global memory variables .
please check below mentioned url for more details .
https://supportforums.cisco.com/discussion/12102851/need-help-check-time-routing-script-if-node
Regards
Renni John
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