I have 2 applications/scripts that have menu options that transfer (call redirect to trigger) callers between them.  Both centers wnat to use the Call Custom Variables report to track the options callers select in their respective menu.  I set a vari...

I have a question about Agent reserved state and Queued steps.  When I have an agent in Ready, and place a test call to CSQ, the agent state goes to reserved, the phone rings ( with Finesse pop to answer) and I answer the call and state goes to talki...