About robcav86

robcav86 · 05-11-2020

I have the following directory structure for my prompts:en_US--Script1_v3----1.wav--Script1_v4----1.wav--OtherScript----something------application--------english----------somethingelsees_US----Script1_v3------1.wav----Script1_v4------1.wavLanguage is...

robcav86 · 05-22-2019

One (and only one so far) agent we are not able to monitor. The monitoring session starts, and the display on the supervisor phone shows their name, but there is no audio.With other agents, it works fine. Can anyone suggest some troubleshooting? I h...

robcav86 · 05-14-2019

I am trying to troubleshoot a script provided by an outside vendor... they have not been able to identify the issue and there is a lot of "business motivation" to get it workingThe script gets Expected Wait Time from the UCCX queue and gives the call...

robcav86 · 02-14-2019

I'd like to generate an email in UCCX where the body is HTML It seems entering the HTML (including the <html> and <body> tags) doesn't do it... I just get an email with the HTML code.

robcav86 · 02-14-2019

Can we use regular expressions in the string.replace method? For example: strCallingNumber.replace("/'[+]?[9]?[+]?[1]?(\d{3})?(\d{3})(\d{4})|([135]\d{4})$/","$1-$2-$3$4") This doesn't seem to do it, I tried without the quotes as well...

robcav86 · 05-12-2020

I gave up replacing the names with generic ones as there is nothing sensitive to be revealed

robcav86 · 05-12-2020

1. In the original picture I was actually on the passive node of HA, but I just confirmed that the files are on both HA nodes in the same folders. I also removed the folder via the web GUI on the passive node and watched it get removed on the active....

robcav86 · 05-12-2020

Yeah, sorry if I made a typo, I was trying to remove any details about the scripts, but I guess it doesn't matter as there isn't anything sensitive to see. Here are screenshots. The WAV files are an exact copy of the ones in the v3 folder, just uploa...

robcav86 · 05-23-2019

The agents receive their phonecalls through 7945 desk phones with extension mobility, how would firewall or antivirus affect this?I checked the phones and the device profiles and they match other working ones

robcav86 · 02-14-2019

string.replaceAll(pattern as string,replacement as string) does not want the slashes on the regular expression pattern. The following gives me what I want, or at least expected strTelNumber.replaceAll("[+]?[9]?[+]?[1]?(\d{3})?(\d{3})(\d{4})|([135]\...

Member Since	‎02-13-2019 02:49 PM
Date Last Visited	‎04-20-2022 12:32 AM
Posts	14

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Prompts not playing from other directories

Call Monitoring no audio for one agent

UCCX Expected Wait Time == -1 or 0 even though there is a queue

Email Body as HTML (for table of data)

String.replace regular expressions

Re: Prompts not playing from other directories

Re: Prompts not playing from other directories

Re: Prompts not playing from other directories

Re: Call Monitoring no audio for one agent

Re: String.replace regular expressions