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Hello guys.I'm trying to set up a new call flow on our UCCE 11.6(1) deployment. At this new flow, the agent has to send the call back to the IVR (Cisco CVP) to be queued again and it will be eventurally answered by another skill group.The issue is th...
Hi guys, can you help me with something? I'm building a CVP script using Call Studio application. Using the Digits Element, the application collects 11 to 14 digits entered by the user. After that, I need to identify the number of entered digits (len...
The agents are using Finesse to transfer the call. I did as you described at the first option. I created the DN, mapped it to a new CallType, and used an ICM Route Script to queue to the other Skill Group. But I also created a route Pattern on the CU...
Thank you for your response. The first solution won't work for me. It is possible that the user inputs some Zeros on the left and those digits still have to be considered. For example, 00060305000104 is still a 14-digits valid string for me. I'll g...
