Attached has comprehensive information on how tropo can be used to have SMS requested call back from UCCX or UCCE agent.

Attached Document has comprehensive information on how to integrate Tropo.com with CVP/UCCX to initiate outbound SMS.

Hi Team,I am looking for a way to capture alphanumeric characters (41AB1234) in DTMF without having ASR solution.I thought a solution like for Character 'A' customer could enter *21 and for B customer could enter *22 like wise from their DTMF keypad....

Team,i am looking for capturing audium exception in my custom decision element.i dont want to use error element. is there any way i could just handle in the same custom code itself?i wrote this element to handle db exception, but now i am facing chal...

hi,i have installed CAD 8.0(1a) and i am trying to configuere recording and statistc Replication.wehen i try to set it up through postinstall,it gives me below error:Recrding and statistics replication failed,Error: encountered en error when addidng ...