About janinegraves

janinegraves · 05-12-2022

Hi,Has anyone gotten VVB 12.6.1 to work with Google Speech to text or the Dialogflow Intent element?I have it working with the Dialogflow element, but it fails for Transcription and DF Intent. They're coming back with null pointer exceptions on the V...

janinegraves · 04-30-2022

Hi,I'm trying to export audio recordings from audacity to use with CVP. I hear silence when I call into them.I recorded as 8000khz, 16-bit PCM (also tried 32bit float), Mono.Export: Save as type: Other uncompressedHeader: WAVEX (Microsoft) - I'd be...

janinegraves · 10-28-2021

Customer needs to display the Call variables in Korean on the Finesse screen. Is it possible to do so? If so, what's required?

janinegraves · 07-10-2020

I think I've figured out how to compile CVP Java projects in Call Studio 12.5 using Java 1.8:1.In Studio 12.5, select the Window menu at the top and go to: Window > Preferences.2.In the left pane, expand Java, select "Installed JREs"3.In the "Install...

janinegraves · 04-30-2020

April 30: I'm testing 12.5 and found a bug with the algorithm that creates the vxml code around Nomatch and NoInput audio groups. Hope it'll get patched, but wanted to provide a 'heads up'. In all the elements that collect caller input, if you OMIT t...

janinegraves · 08-10-2022

You'll only see Business Hours as a type of variable in an IF node in icm scripts.

janinegraves · 07-17-2022

You can look on the CVP Server in the C:\cisco\cvp\logs - look in the error.date.log or the cvp.date.log

janinegraves · 07-17-2022

As a follow up to Bill's response, if you have many alternatives, then instead of using 5 "IF" nodes, you can use the CLID node to simplify the ICM script. It doesn't require you to have the data in the CLID, it allows you to select the variable you ...

janinegraves · 06-30-2022

OK, you asked...When invoking a VXMLServer/CallStudio app, your ICM script can do one *or *the other of these 2 options below. The first is far easier and has been around (yet undocumented) since CVP 9.1) The ICM script sets user.microapp.media_serve...

janinegraves · 06-29-2022

Yeah, that looks incorrect.1. Configure user.microapp.ToExtVXML[0] with "application=appname"2. Set user.microapp.media_server to "" (empty string) before the RunExtScript to use the VXMLServer co-resident with the CVP Server(and you don't need to...

Member Since	‎04-11-2006 11:59 AM
Date Last Visited	‎08-10-2022 10:49 AM
Posts	825
Total Helpful Votes Received	711

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User Activity

Dialogflow ES and CVP 12.6.1

audacity help needed for cce/cvp audio

finesse Korean characters

Compiling Java in Call Studio 12.5

Contact Center CVP 12.5 reprompt bug

Re: How to Business hours on the Scripts (we use PCCE)

Re: cisco PCCE , how to re-route the script to specific node

Re: cisco PCCE , how to re-route the script to specific node

Re: UCCE ICM calls to CVP VXML not working

Re: UCCE ICM calls to CVP VXML not working