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janinegraves
‎07-18-2021
Rising star
Awards
2
Spotlight Awards English Community, Developer of the Month, January 2020 English Community, Developer of the Month, February 2021
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Spotlight Award
300 Helpful Vote
CCP Member
100 Helpful Vote
50 Accepted Solution
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
10 Helpful Vote
custom.cisco.stats.title
Member since ‎04-11-2006
743
Posts
521
Helpful
92
Solutions

Re: JSON document in document repository?

Created by in Contact Center
07-21-2021
07-21-2021
Try using JSONPathFinder.com - you can paste your json string on theleft, and then select the portio...

Re: UCCE v12.5 Courtesy Callback Error At CallbackEntry script

Created by in Contact Center
07-16-2021
07-16-2021
1) I see in the Activity Log that you've changed the ICM script to pass "qname=CCB_TEST" (instead of...

Re: Global Hotlinks in Cisco Call Studio 10.5

Created by in Contact Center
07-12-2021
07-12-2021
Update: Even though the old IOS VXML GW threw a nomatch if the caller entered * in a Digits element,...

Re: Call Studio Project Error - Cannot find class file java.util.Map$Entry

Created by in Contact Center
06-19-2021
06-19-2021
You can NOT compile with java 8 in Call Studio 12.5 because the Eclipse version is too old and doesn...

Re: Courtesy Call Back doesn't hang call up

Created by in Contact Center
05-08-2021
05-08-2021
Is there anything in the error log of the Callback Engine app?

Re: CVP VXML license excess issue

Created by in Contact Center
04-26-2021
04-26-2021
I wouldn't expect you to hear silence if you're just out of VXMLServerlicenses. Perhaps you're out o...

Re: CVP failed call monitoring

Created by in Contact Center
04-09-2021
04-09-2021
You wi also see the errors in the CVP logs... In cisco/cvp/logs/vxml/error.date.log. And you'll be a...

Re: CVP call hangup not working

Created by in Contact Center
04-01-2021
04-01-2021
Before the Release node in ICM set the user.microapp.isPostCallSurvey to "n"

Re: Courtesy Callback with + on inbound number

Created by in Contact Center
03-31-2021
03-31-2021
ICM is passing in the ani in one of the SetValue nodes. Might be easiestto strip off the + sign in t...

Re: ignore star from digits capture

Created by in Contact Center
03-30-2021
03-30-2021
SIS is for Say it Smart.

Re: ignore star from digits capture

Created by in Contact Center
03-26-2021
03-26-2021
The Digits element allows the * now. You can use a Decision element tocheck if the Element Data 'con...

Re: post call survey pcce

Created by in Contact Center
03-23-2021
03-23-2021
This gives you a bunch of information about the agent and skill group based on the RouterCallKey and...

Re: Not able to receive call variable in Post Call Survey ICM script (PCCE 12.5)

Created by in Contact Center
03-17-2021
03-17-2021
And you must do the assignment before the caller hangs up!

Re: Not able to receive call variable in Post Call Survey ICM script (PCCE 12.5)

Created by in Contact Center
03-17-2021
03-17-2021
Into which variable are you saving the assignment: concatenate("LANG=",before("|",Call.PeripheralVar...

Re: Calling CVP VXML app from ICM Admin Script

Created by in Contact Center
02-23-2021
02-23-2021
Well you have 2 options there. 1. You could just trigger the updateApp.bat to execute for a Studio a...
Public Statistics
Date Registered ‎04-11-2006 11:59 AM
Date Last Visited ‎07-18-2021 11:57 AM
Total Messages Posted 743
Total Helpful Votes Received 521
Helpful Votes Given To
Helpful Votes From
Awards
Community Spotlight Award
English Community, Developer of the Month, January 2020
Community Spotlight Award
English Community, Developer of the Month, February 2021