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- About janinegraves
05-03-2019
janinegraves
Member since
04-11-2006
Rising star
Written and teaches CVPD Call Studio scripting course since the release of Call Studio. Previously taught for Nuance/Scansoft, Audium, Nortel/Periphonics. VoiceXML Certified. Winner of Cisco VIP award for 3 years for DevNet participation.
Expertise:
CVP, IVR, Programming, Scripting, Java
Personal Web Page : http://www.TrainingTheExperts.com
Created by
janinegraves
in Contact Center
in Contact Center
02-19-2019
08:09 PM
02-19-2019
08:09 PM
Usually the error.badfetch indicates that the voice browser's 'fetchtimeout' timer expired waiting for vxml server to return the next vxml page. To prevent this, you can set the VoiceXML Property named fetchtimeout to a large value (like 30s) in the voice element just prior to the slow web service call. Note that if you set it without using the 's' for seconds, then it's being set to 'milliseconds' and that causes a lot of cascading problems.
If you catch error.badfetch and want to play audio or a menu, you probably should set the fetchtimeout in that audio or menu element to a large value.
... View more
09-11-2018
02:50 PM
Thanks Denise! I upgraded Finesse from 11.5 to 11.6 and the Rest API started to work. So I guess that was the problem, UCCE 11.6 with Finesse 11.5 caused the REST API to run, but didn't return valid information. Thanks again.
... View more
09-11-2018
06:21 AM
I had ES 81 and ES82 only, when the multiple Digits element had the problem.
... View more
09-11-2018
05:14 AM
Hi, I don't believe ES83 addresses the issue of only 1 Digits element only working per phone call. I removed ES82 to get the Digits elements to work. I hope Cisco fixes this issue soon.
... View more
08-27-2018
11:54 AM
I have CVP 11.6 and UCCE 11.6 but Finesse 11.5. Is that going to cause a problem with the rest api?
everything else about finesse seems ok.
... View more
08-27-2018
11:37 AM
Please see the second set of pictures from my 11.6 system (not the first set - which are from my 11.0 system)
... View more
08-27-2018
11:36 AM
08-27-2018
11:32 AM
Hi Denise, Yes, I'm using UCCE 11.6
I'll post a couple of screenshots.
Is there anything I need to enable thru FinesseAdmin for the api's to work?
... View more
08-24-2018
02:16 PM
Here's what's on my VVB that no longer allows multiple Digits elements in one phone call
show version active:
Master Version: 11.6.1.10000-14
ciscovb.1161.ES01.82.cop
ciscovb.1161.ES01.81.cop
... View more
08-24-2018
02:12 PM
I'm using the IP address of my finesse server. BUT the url should be something like
ipAddress/finesse/api/Queue/1 (where 1 is the peripheral ID of one of your actual skill groups).
... View more
08-24-2018
02:11 PM
I'm using the IP address of my finesse server. BUT the url should be something like
http://ip/finesse/api/Queue/1 (where 1 is the peripheral ID of one of your actual skill groups).
... View more
08-24-2018
06:16 AM
I installed VVB ES82 on 11.6 and now I can't execute more than one Call Studio Digits element per phone call. The VVB seems to throw nomatch on every Digits element after the first one. Has anyone else seen this with ES82?
It doesn't seem to be an issue when using the Number Element in Studio, just the Digits. It seemed to be fine before ES82.
... View more
Labels:
08-24-2018
06:13 AM
Does this api still work in Finesse 11.6? http://finesseIP/finesse/api/Queue/QueuePeripheralId
In 11.0 it displayed actual values of agents ready, not ready, calls in queue, etc.
In 11.6 - it displays the skill group name (so it seems to be working) but all values as negative "-1"
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Labels:
Created by
janinegraves
in Contact Center
in Contact Center
08-22-2018
10:27 AM
08-22-2018
10:27 AM
There's a bug that causes an infinite loop if you were to try to catch the hangup event within the Studio app to use the Rest Client element. So, you'd have to use custom java and write an End of Call java class. There you can determine if the call ended via hangup, and if so, make the rest call.
... View more
Created by
janinegraves
in Contact Center
02-19-2019 08:09 PM
02-19-2019 08:09 PM
Usually the error.badfetch indicates that the voice browser's
'fetchtimeout' timer expired waiting f...
09-11-2018 02:50 PM
Thanks Denise! I upgraded Finesse from 11.5 to 11.6 and the Rest API
started to work. So I guess tha...
09-11-2018 05:14 AM
Hi, I don't believe ES83 addresses the issue of only 1 Digits element
only working per phone call.I ...
08-27-2018 11:54 AM
I have CVP 11.6 and UCCE 11.6 but Finesse 11.5. Is that going to cause a
problem with the rest api? ...
08-27-2018 11:37 AM
Please see the second set of pictures from my 11.6 system (not the first
set - which are from my 11....
08-27-2018 11:32 AM
Hi Denise, Yes, I'm using UCCE 11.6 I'll post a couple of screenshots.
Is there anything I need to e...
08-24-2018 02:16 PM
Here's what's on my VVB that no longer allows multiple Digits elements
in one phone call show versio...
08-24-2018 02:12 PM
I'm using the IP address of my finesse server. BUT the url should be
something like ipAddress/finess...
08-24-2018 02:11 PM
I'm using the IP address of my finesse server. BUT the url should be
something like http://ip/finess...
08-24-2018 06:16 AM
I installed VVB ES82 on 11.6 and now I can't execute more than one Call
Studio Digits element per ph...
08-24-2018 06:13 AM
Does this api still work in Finesse 11.6?
http://finesseIP/finesse/api/Queue/QueuePeripheralId In 11...
Created by
janinegraves
in Contact Center
08-22-2018 10:27 AM
08-22-2018 10:27 AM
There's a bug that causes an infinite loop if you were to try to catch
the hangup event within the S...
Public Statistics
| Date Registered | 04-11-2006 11:59 AM |
| Date Last Visited | 05-03-2019 01:42 AM |
| Total Messages Posted | 589 |
| Total Helpful Votes Received | 226 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 10 | |
| 5 | |
| 10 |
