About janinegraves

janinegraves · ‎09-11-2018

Thanks Denise! I upgraded Finesse from 11.5 to 11.6 and the Rest API started to work. So I guess that was the problem, UCCE 11.6 with Finesse 11.5 caused the REST API to run, but didn't return valid information. Thanks again.

janinegraves · ‎09-11-2018

I had ES 81 and ES82 only, when the multiple Digits element had the problem.

janinegraves · ‎09-11-2018

Hi, I don't believe ES83 addresses the issue of only 1 Digits element only working per phone call. I removed ES82 to get the Digits elements to work. I hope Cisco fixes this issue soon.

janinegraves · ‎08-27-2018

I have CVP 11.6 and UCCE 11.6 but Finesse 11.5. Is that going to cause a problem with the rest api? everything else about finesse seems ok.

janinegraves · ‎08-27-2018

Denise, I've got CVP 11.6 but Finesse 11.5

janinegraves · ‎08-27-2018

Please see the second set of pictures from my 11.6 system (not the first set - which are from my 11.0 system)

janinegraves · ‎08-27-2018

janinegraves · ‎08-27-2018

Hi Denise, Yes, I'm using UCCE 11.6 I'll post a couple of screenshots. Is there anything I need to enable thru FinesseAdmin for the api's to work?

janinegraves · ‎08-24-2018

Here's what's on my VVB that no longer allows multiple Digits elements in one phone call show version active: Master Version: 11.6.1.10000-14 ciscovb.1161.ES01.82.cop ciscovb.1161.ES01.81.cop

janinegraves · ‎08-24-2018

I'm using the IP address of my finesse server. BUT the url should be something like ipAddress/finesse/api/Queue/1 (where 1 is the peripheral ID of one of your actual skill groups).

janinegraves · ‎08-24-2018

I'm using the IP address of my finesse server. BUT the url should be something like http://ip/finesse/api/Queue/1 (where 1 is the peripheral ID of one of your actual skill groups).

janinegraves · ‎08-24-2018

I installed VVB ES82 on 11.6 and now I can't execute more than one Call Studio Digits element per phone call. The VVB seems to throw nomatch on every Digits element after the first one. Has anyone else seen this with ES82? It doesn't seem to be an issue when using the Number Element in Studio, just the Digits. It seemed to be fine before ES82.

janinegraves · ‎08-24-2018

Does this api still work in Finesse 11.6? http://finesseIP/finesse/api/Queue/QueuePeripheralId In 11.0 it displayed actual values of agents ready, not ready, calls in queue, etc. In 11.6 - it displays the skill group name (so it seems to be working) but all values as negative "-1"

janinegraves · ‎08-22-2018

There's a bug that causes an infinite loop if you were to try to catch the hangup event within the Studio app to use the Rest Client element. So, you'd have to use custom java and write an End of Call java class. There you can determine if the call ended via hangup, and if so, make the rest call.

janinegraves · ‎08-16-2018

Was your application written and running on an older version of Studio/VXMLServer? Did you import it into Studio and Deploy to create a new runtime version of the app? Always a good idea if possible. You could either delete the element entirely from the app, or replace it with a new CVP_Subdialog_Start element. This element changed many, many years ago. But, as I mentioned earlier, it's pretty much optional.

Date Registered	‎04-11-2006 11:59 AM
Date Last Visited	‎11-21-2018 06:15 AM
Total Messages Posted	588
Total Helpful Votes Received	186

Re: Finesse rest api issue in 11.6?

Re: VVB 11.6 ES82 issue

Re: VVB 11.6 ES82 issue

Re: Finesse rest api issue in 11.6?

Re: Finesse rest api issue in 11.6?

Re: Finesse rest api issue in 11.6?

Re: Finesse rest api issue in 11.6?

Re: Finesse rest api issue in 11.6?

Re: VVB 11.6 ES82 issue

Re: Finesse rest api issue in 11.6?

Re: Finesse rest api issue in 11.6?

VVB 11.6 ES82 issue

Finesse rest api issue in 11.6?

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Re: CiscoSubdialogStartElement is not a...