About janinegraves

janinegraves · 06-09-2023

I have UCCE/CVP 12.6.1 lab system for teaching classes with CVP, OAMPServer, ReportingServer & CCB Servlet, and IIS MediaServer all on the same VM. My CCB Servlet won't start up. It's worked in the past (I rollback to VM snapshots for class each wee...

janinegraves · 05-12-2022

Hi,Has anyone gotten VVB 12.6.1 to work with Google Speech to text or the Dialogflow Intent element?I have it working with the Dialogflow element, but it fails for Transcription and DF Intent. They're coming back with null pointer exceptions on the V...

janinegraves · 04-30-2022

Hi,I'm trying to export audio recordings from audacity to use with CVP. I hear silence when I call into them.I recorded as 8000khz, 16-bit PCM (also tried 32bit float), Mono.Export: Save as type: Other uncompressedHeader: WAVEX (Microsoft) - I'd be...

janinegraves · 10-28-2021

Customer needs to display the Call variables in Korean on the Finesse screen. Is it possible to do so? If so, what's required?

janinegraves · 07-10-2020

I think I've figured out how to compile CVP Java projects in Call Studio 12.5 using Java 1.8:1.In Studio 12.5, select the Window menu at the top and go to: Window > Preferences.2.In the left pane, expand Java, select "Installed JREs"3.In the "Install...

janinegraves · 09-19-2023

If you are using 2 different Studio apps, then you'll want to use the SubdialogInvoke element in App1 to invoke App2 as a subroutine. In this case, the easiest way to pass data to App2, is to add it to the URL. The URL should look like: URL: /CVP/S...

janinegraves · 09-19-2023

I'd be happy to help, but I don't understand your scenario. Can you give a more detailed explanation and an example? Do you have a main call studio app (script 1) that is supposed to invoke a different app (script 2) if the call is for a bank branch...

janinegraves · 08-28-2023

Try this:utils reset_ui_administrator_password

janinegraves · 08-28-2023

You need to use the Menu or GetDigits microapp to collect DTMF from the caller. See this CVP Feature Guide for more details https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp_12_6/featureguide/cc...

janinegraves · 08-07-2023

1. Is the element named Database_GetTime a Cisco Database element? Or a custom element?2. If it's a Cisco Database element, then you need to find out what the error is by (for now) not catching the error. Go into that element's Events tab, and change...

Member Since	‎04-11-2006 11:59 AM
Date Last Visited	‎09-26-2023 08:04 AM
Posts	867
Total Helpful Votes Received	797

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CCBServlet won't start UCCE/CVP 12.6.1

Dialogflow ES and CVP 12.6.1

audacity help needed for cce/cvp audio

finesse Korean characters

Compiling Java in Call Studio 12.5

Re: Check data between scripts

Re: Check data between scripts

Re: VVB Web administration password change

Re: CISCO IVR OPTIONS NOT WORKING

Re: After Upgrade from CVP 11.6 to 12.0 custom CVP app fails