Hassan,Permissions in Unified CCMP offer greater flexability than available through CUCM or UCCE, so its inevitable that there are going to be some differences when it comes to configuration.Unified CCMP allows a partitioned structure of information ...

Hi Hassan, Have a look at the Security Guide for Unified CCMP...http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/user/guide/ccmp85sg.pdfThis should help you refine the security for your use...

The import from the AW is performed every 15 minutes.As Andy mentions this is a sequential process that will deal with each item type in turn e.g. Agents, then Agent Teams, then Skill Groups etc. This will add a small amount of additional latency if ...

I am not aware of anything in R2 that could cause a connectivity issue like this.You could try disabling the Windows Firewall but I would be suprised if that has anything to do with your problem. Are there any other machines wired to the same switch ...

If you try navigating to the AXL URL using a web browser does AXL report that it is functioning ok?I presume that this is connecting to a different Call Manager to that which you have tested in your lab? Does AXL on the Call Manager you are trying to...