UCCMP Database update

[shaheeramunir]

When a change is made through ICM configuration manager how much time it takes to reflect on UCCMP?

[Andrew Koert]

Hello Shaheeramunir

The time it takes is dependant on the updates and changes being done.  When CCMP detects a table is changed it has to read every row to detect which rows have been added, updated or deleted which is a burden on the AW. This verification process holds up provisioning until it is complete to avoid race conditions between the read/write processes.

Let me know if this helps!

Regards,

Andy

[jonathan.charlton]

The import from the AW is performed every 15 minutes.

As Andy mentions this is a sequential process that will deal with each item type in turn e.g. Agents, then Agent Teams, then Skill Groups etc. This will add a small amount of additional latency if the level of change on the AW is particularly high.

In version 8 of Unified CCMP Provisioning and Data Import logic has been separated into 2 separate services, meaning that provisioning activity may still be performed whilst new changes are being imported from the AW. This removes the provisioning blocking behaviour that Andy refers to which was seen in earlier versions of CCMP.

Hope that helps

Jonathan