I'm looking for a queue lever report of how quickly calls are answered. The group has a target of 80% of all calls answered w/in 20 seconds or less. they are only tracking the queue as a whole rather than individual agents. Not sure where to find tha...

wer are running 12.? on the system. We had to upgrade our certificates to fix an issue with Extension Mobility, restarted the Tomcat service and Ext. Mob. works, but since the corporate directory has failed. I have tried restarting the TomCat service...

I've taken over a system with over 1000 users in our system, some with multiple line appearances. Not all the line appearances have external phone number masks. I need to find them.Is there a report that I can generate to fine line appearances where ...