Do you know if the end users are attempting to add the sender of a quarantined message to the safelist, or add senders to the safelist without a quarantined message? The user manual has instructions for both cases (attached). Can you confirm how t...
The logs you included show two TempErrors occurring just before the connection aborted. TempErrors occur during SPF verification. From what I've learned about this error, it can be temporary and resolve on its own, but if you continually get this e...
If you want to know what's included when using the resetcounters command, just look at the output from 'status detail'. You'll notice after the featurekeys, there is the Counters section with three columns: Reset, Uptime, and Lifetime. When you ...
