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Dear All, We have CCX version 12.0.1.10000-24 and CUCM version 12.5.1.10000-22. What we are doing we have major application for different services and then we use trigger application step to open different AgentQueue application for all services. Th...
Hello, I am using Calendar step successfully and everything is working as expected but Is there a way for example to get the Calendar date from the script itself. For example to create any kind of XML or JSON document (with the corresponding steps) ...
Hi, Is there any command in order to open specific URL from DX 80 Device. Maybe something similar to this one: xapi.event.on('UserInterface Extensions Panel Clicked', (event) => {if (event.PanelId === "Web") {xapi.command('Dial', { Number: '201' });...
Hi, Yes, with call redirect step as Anthony mentioned you will face this bug. I have still ongoing ticket with TAC regarding the same issue and I guess the bug was opened for my case.Anyway so you have 3 different variants to transfer call between s...
Hi Anthony,Thank you for the investigation. I just attached the scripts, probably the issue about opening the scripts is because the default Language was custom and you do not have it. Anyway I've attached the scripts again. The issue is easily repro...
Hi Anthony, I hope you are well Thank you for your answer! I've attached the scripts, they are very simple.You can test it. If the agent is "Ready" the call is routed correctly. If the agent is first "Not Ready" and after the call is in the queue be...
Thank you for the answer.CTI port configuration is fine as the call is routed normally if the agent is in READY status. The problem is only when the agent is NO READY and when the status change to READY while the call is in the queue loop, then the c...
