About ValeriKehayov

ValeriKehayov · 06-08-2020

Dear All, We have CCX version 12.0.1.10000-24 and CUCM version 12.5.1.10000-22. What we are doing we have major application for different services and then we use trigger application step to open different AgentQueue application for all services. Th...

ValeriKehayov · 04-04-2020

Hello, I am using Calendar step successfully and everything is working as expected but Is there a way for example to get the Calendar date from the script itself. For example to create any kind of XML or JSON document (with the corresponding steps) ...

ValeriKehayov · 02-27-2020

Hi, Is there any command in order to open specific URL from DX 80 Device. Maybe something similar to this one: xapi.event.on('UserInterface Extensions Panel Clicked', (event) => {if (event.PanelId === "Web") {xapi.command('Dial', { Number: '201' });...

ValeriKehayov · 08-06-2020

Hi, Yes, with call redirect step as Anthony mentioned you will face this bug. I have still ongoing ticket with TAC regarding the same issue and I guess the bug was opened for my case.Anyway so you have 3 different variants to transfer call between s...

ValeriKehayov · 06-10-2020

Hi Anthony,Thank you for the investigation. I just attached the scripts, probably the issue about opening the scripts is because the default Language was custom and you do not have it. Anyway I've attached the scripts again. The issue is easily repro...

ValeriKehayov · 06-09-2020

Hi Anthony, I hope you are well :)Thank you for your answer! I've attached the scripts, they are very simple.You can test it. If the agent is "Ready" the call is routed correctly. If the agent is first "Not Ready" and after the call is in the queue b...

ValeriKehayov · 06-09-2020

Thank you for the answer.CTI port configuration is fine as the call is routed normally if the agent is in READY status. The problem is only when the agent is NO READY and when the status change to READY while the call is in the queue loop, then the c...

ValeriKehayov · 04-05-2020

Hi Sean, Thank you very much for the detailed explanation. I was not searching exactly for this kind of data. Thank you for your replay on that topic.

Member Since	‎06-02-2019 11:56 PM
Date Last Visited	‎09-01-2020 11:06 AM
Posts	11
Total Helpful Votes Received	10

User Statistics

User Activity

Calls are not routed with Application Trigger step

Calendar Step CCX

xAPI commands to open Web browser from DX 80 device

Re: UCCX App Transfer to another Application with Queue. Agents see 2 participants in the call

Re: Calls are not routed with Application Trigger step

Re: Calls are not routed with Application Trigger step

Re: Calls are not routed with Application Trigger step

Re: Calendar Step CCX