Member since ‎06-04-2019

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The team summary report on CISCO Finesse with a supervisor login is showing more calls handled than offered can someone put this into simple terms why? and how to resolve? this is also affecting the stats on an agents login I currently have an agent ...
Currently using CISCO express across three sites and I am based on one site I use CISCO supervisor to listen in on calls but can only listen in to calls received into my site. I really need to listen into calls into all sites. Any ideas???
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Member Since ‎06-04-2019 12:43 AM
Date Last Visited ‎12-25-2019 04:18 AM
Posts 7