So I cannot raise a TAC case as my organisation uses a 3rd party called Bloc but still having this i...

Thanks I will raise a TAC but need to get the contract info from the powers that be

Excuse my ignorance but what is a TAC case? I am very new to this thanks for your responses

The team summary report on CISCO Finesse with a supervisor login is showing more calls handled than ...

HiThat's great that they are on the agents PC but is there a way of getting these logs to the superv...

Mine pops to the top, however is there a way of ensuring it is always on top? i.e. a minimised windo...