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The team summary report on CISCO Finesse with a supervisor login is showing more calls handled than offered can someone put this into simple terms why? and how to resolve? this is also affecting the stats on an agents login I currently have an agent ...
Currently using CISCO express across three sites and I am based on one site I use CISCO supervisor to listen in on calls but can only listen in to calls received into my site. I really need to listen into calls into all sites. Any ideas???
So I cannot raise a TAC case as my organisation uses a 3rd party called Bloc but still having this issue but it only seems to happen on one of the call queues
Mine pops to the top, however is there a way of ensuring it is always on top? i.e. a minimised window that always remains so agents can see the call queue even if on other tasks? Thanks in advanceDarren
