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About NHSDARREN
12-25-2019
NHSDARREN
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06-04-2019
7
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Re: CISCO FInesse Calls Handled vs Calls presented
Created by
NHSDARREN
in
Contact Center
12-18-2019
12-18-2019
So I cannot raise a TAC case as my organisation uses a 3rd party called Bloc but still having this i...
Re: CISCO FInesse Calls Handled vs Calls presented
Created by
NHSDARREN
in
Contact Center
11-15-2019
11-15-2019
Thanks I will raise a TAC but need to get the contract info from the powers that be
Re: CISCO FInesse Calls Handled vs Calls presented
Created by
NHSDARREN
in
Contact Center
11-15-2019
11-15-2019
Excuse my ignorance but what is a TAC case? I am very new to this thanks for your responses
CISCO FInesse Calls Handled vs Calls presented
Created by
NHSDARREN
in
Contact Center
11-14-2019
11-14-2019
The team summary report on CISCO Finesse with a supervisor login is showing more calls handled than ...
Re: CAD - Chat Monitoring
Created by
NHSDARREN
in
Contact Center
09-25-2019
09-25-2019
HiThat's great that they are on the agents PC but is there a way of getting these logs to the superv...
Re: Hi KartikYes, there are other
Created by
NHSDARREN
in
Contact Center
09-19-2019
09-19-2019
Mine pops to the top, however is there a way of ensuring it is always on top? i.e. a minimised windo...
CISCO Express & CISCO Supervisor
Created by
NHSDARREN
in
Contact Center
09-18-2019
09-18-2019
Currently using CISCO express across three sites and I am based on one site I use CISCO supervisor t...
Public Statistics
Date Registered
06-04-2019
12:43 AM
Date Last Visited
12-25-2019
04:18 AM
Total Messages Posted
7