CISCO Express & CISCO Supervisor

[NHSDARREN]

Currently using CISCO express across three sites and I am based on one site I use CISCO supervisor to listen in on calls but can only listen in to calls received into my site. I really need to listen into calls into all sites. Any ideas???

[pwenger · Accepted solution]

Hi

It might be, that the monitoring calling search space of your phone has not included the required partitions.

See here a configuration guide for silent monitoring : https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_01001.html#CUCM_TK_C40C0478_00

Regards

Peter